What are the responsibilities and job description for the Customer Care Representative (CCR) position at Berico Heating and Cooling?
Berico is a long standing HVAC, Plumbing, Electrical, Fuel and Propane company that is dedicated to its employees and customers. We take pride in providing “always dependable” service to our customers, but recognize it takes a team of great employees with great pay and great benefits to make it happen. We want you to join our growing family of employees!
The ideal candidate loves talking to people and proactively solving issues.
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work'
- Trade industry admin experience is preferred
'Work Remotely No
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
Experience:
- Fuel or Propane Admin: 1 year (Preferred)
- Trade Admin: 1 year (Preferred)
Ability to Commute:
- Eden, NC 27288 (Preferred)
Work Location: In person
Salary : $15 - $18