What are the responsibilities and job description for the Body Shop Administrative Assistant position at BERGSTROM AUTO?
Body Shop Administrative Assistant
Bergstrom Body Shop of Madison
WHAT YOU'LL DO
- Provide administrative support to the body shop team, including scheduling appointments, managing repair orders, and maintaining accurate records.
- Communicate with guests to keep them informed about the status of their vehicle repairs and coordinate pick-up and delivery times.
- Assist with the preparation of estimates, invoices, and insurance paperwork, ensuring all documents are accurate and processed efficiently.
- Answer phones, direct calls, and handle guest inquiries professionally and courteously.
- Coordinate with technicians, parts departments, and insurance adjusters to ensure smooth workflow and timely repairs.
- Maintain a clean and organized office environment and manage office supplies.
- Assist with additional tasks and special projects as needed to support body shop operations.
- Assist new team members with the dealership onboarding processes, including completing their I9 Section 2, system access and training, and training course enrollment.
Schedule: Monday-Friday 9:00 am to 6:00 pm
Pay starting at $17.00/hour based on experience.
WHO'S RIGHT FOR THE JOB?
- High school diploma or equivalent; Associate’s degree or relevant certification is a plus.
- At least 1-2 years of experience in an administrative or customer service role, preferably in an automotive or body shop environment.
- Strong organizational skills and attention to detail.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with shop management software is a plus.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced, dynamic environment.
- A positive attitude and a commitment to delivering outstanding guest service.
OUR COMMITMENT TO YOU
- Competitive compensation!
- Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members)
- Two weeks of PTO upon start date (for FT team members)
- Discounts on vehicles, service, and parts
- 401(k) with company match for FT team members
- Paid Holidays (for FT team members)
- Wellness Program
- Free Team Member Clinic
- Free Health Coach
- Employee Assistance Program
- Employee Referral Program
- Training and opportunities for career growth and advancement
WHAT MAKES BERGSTROM DIFFERENT:
- Wisconsin's largest automotive group and is a top 50 automotive dealer in the US
- Established in 1982 in Neenah WI
- 2,300 team members working in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton
- 39 dealerships representing 36 brands
- Consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of top dealership groups to work for in the United States
- Received Glassdoor's "Best Places to Work" award
- Recognized by the Better Business Bureau and Time Magazine
- We are committed to giving back to our communities by supporting local organizations including Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin
Salary : $17 - $25