What are the responsibilities and job description for the IT Support Specialist position at Bergman Clinics?
We’re seeking a highly motivated IT Support Specialist to help keep our day to day operations running smoothly and ensure our team can focus on what they do best.
You’ll be responsible for maintaining and ensuring that all Microsoft-based systems are operating efficiently, and providing data recovery solutions as needed. Additionally, you will manage our cloud-based storage and work with our team to find new program recommendations or software that will enhance our workflows.
Responsibilities:
- Assist with data recovery processes and ensure data integrity across devices and cloud storage
- Manage and optimize cloud-based storage solutions (OneDrive, SharePoint, etc.)
- Recommend and implement software solutions to improve company-wide efficiency
- Provide technical support and training to staff on various IT systems
- Ensure all devices and systems are secure and meet industry standards for safety and privacy
- Assist with ongoing IT projects and ensure that technology is aligned with the company’s design needs
- Support, troubleshoot, and maintain all Microsoft-based systems (Windows OS, Microsoft 365, etc.)
Requirements
Requirements:
- Proven experience providing technical support in a fast-paced environment with excellent customer service skills.
- Strong troubleshooting skills across software applications and hardware components.
- Hands-on experience managing computer networks including LAN/WAN setup, TCP/IP protocols, DNS configuration, firewalls (e.g., Meraki), and VPNs.
- Familiarity with operating systems such as Windows (including Windows Server), macOS, and Linux distributions.
- Knowledge of IT support tools like SCCM for software deployment and GPO for policy management.
- Experience with help desk ticketing systems such as ServiceNow or BMC Remedy is highly desirable.
- Ability to communicate complex technical information clearly to non-technical users.
- Analysis skills to diagnose issues quickly and implement effective solutions efficiently. Join us to be part of a vibrant team dedicated to leveraging technology to drive success! Your expertise will help create a resilient IT environment that supports innovation while delivering outstanding service to all users.
- Problem-solving skills and attention to detail
Salary : $40 - $45