What are the responsibilities and job description for the Sales Delivery Coordinator position at Bergeys GMC Inc?
Bergey’s Inc. is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com to learn more about our company.
We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.
Benefits:
We offer a generous benefit package including:
- Vacation and PTO time
- Paid Holidays
- 401k with profit sharing
- Medical, Dental and Vision insurance.
- Employee Assistant Program
- FSA and HSA Plans
- Life Insurance
- Opportunities for Advancement
- Paid Training
- Employee Referral Program
- Employee Discount
Summary: The Sales Delivery Coordinator coordinates and supports the sales delivery process for new and used commercial truck sales. The position works closely with the sales staff, customers, finance, accounting, title clerks, and administrative departments to ensure required documentation is complete and customers receive a smooth, organized, and professional delivery experience.
Location: Ephrata, PA
Essential Duties:
- Review completed truck deals submitted by sales staff for accuracy and completeness prior to delivery processing.
- Prepare delivery paperwork and supporting documents for sales staff and customers.
- Collet and organize required deal documentation, including insurance, driver's licenses, tax documents, trade paperwork, and signed forms.
- Review documents to ensure all supporting paperwork is properly signed and completed prior to funding or delivery.
- Communicate weekly with sales staff regarding upcoming deliveries and outstanding requirements.
- Contact customers prior to delivery to review deal details, required documents, payment expectations, registration information, and delivery timelines.
- Support customer satisfaction by helping provide a professional and organized delivery experience.
- Verify vehicle registration information, title applications, and tag fees for accuracy.
- Assist sales staff with calculating and reviewing tag and registration fees on deal worksheets when needed.
- Understand and comply with federal, state, and local regulations related to vehicle sales and registration.
- Maintain accurate delivery records and follow up on missing documentation after delivery.
- Work closely with accounting, title clerks, finance departments, and sales managers to resolve deal discrepancies.
- Assist with additional administrative or sales support duties as assigned.
- Valid Driver's License
- Successful completion of background checks and drug testing
Qualifications:
Required/Preferred Experience:
- Administrative, dealership, or commercial truck industry experience preferred.
- Experience managing documentation, deadlines, and customer communication in a fast-paced environment preferred.
- Ability to manage multiple deals and deadlines simultaneously.
Skills and Competencies:
- Strong organizational skills and attention to detail.
- Excellent communication and customer service skills.
- Professional, ethical, and dependable approach to business.
- Ability to build and maintain positive working relationships with customers and coworkers.
- Strong follow-through and willingness to resolve outstanding items quickly.
What Success Looks Like:
- Deliveries are completed on schedule with accurate and complete documentation.
- Customers understand delivery requirements, payment expectations, registration needs, and timelines after arrival.
- Missing documents, title issues, tag questions, or deal discrepancies are identified early and tracked through resolution.
- Sales, accounting, finance, and title teams receive timely support and clear communication.
Bergey's is an Equal Opportunity Employer.