What are the responsibilities and job description for the Service Manager position at Bergey's?
Bergey’s Inc. is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com to learn more about our company.
We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.
Benefits:
We offer a generous benefit package including:
- Vacation and PTO time
- Paid Holidays
- 401k with profit sharing
- Medical, Dental and Vision insurance.
- Employee Assistant Program
- FSA and HSA Plans
- Life Insurance
- Opportunities for Advancement
- Employee Referral Program
- Employee Discount
Summary
Leads an efficient and profitable service department through team development, training, productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician time is consistently sold to service customers. Supports and practices Bergey’s Behaviors.
Location: Bergey’s Truck Center – Vineland, NJ
Essential Duties
- Perform weekly payroll for the department and make all required employee time changes
- Forecast goals and objectives for the department and strive to meet them
- Hire, train, motivate, counsel, and monitor the performance of all service department staff
- Complete yearly performance reviews on all employees
- Prepare and administer an annual operating budget for the service department
- Maintain reporting systems required by general management and the factory
- Attend manager meetings
- Monitor and control department performance using reports, tracking systems, and surveys
- Strive for harmony and teamwork within the department and across all departments
- Develop and implement a marketing plan to promote new and repeat business
- Ensure compliance with federal, state, and local regulations (e.g., OSHA, hazardous waste disposal)
- Understand and enforce manufacturer warranty and policy procedures
- Account for all documents; ensure accuracy and completeness
- Hold monthly department and safety meetings; ensure proper documentation
- Direct and schedule activities of all department employees
- Facilitate technical training and coordinate outside training as needed
- Maintain appropriate staffing levels for optimal financial performance
- Keep upper management informed of safety, operational, or compliance concerns
- Monitor technician productivity reports and payroll records
- Follow up on parts orders with the parts manager
- Review and initial repair orders prior to warranty submission
- Handle customer complaints promptly per dealership guidelines
- Maintain follow-up with customers to ensure satisfaction
Requirements
- Valid Driver’s License
- Successful completion of pre-employment background checks and drug screening
- Minimum 3 years of combined heavy-duty diesel mechanic experience and supervisory or service advising experience
- Deep understanding of Class 7 and 8 heavy-duty trucks, diesel engines, and related diagnostic and repair processes
Bergey's is an equal opportunity employer.