Customer Service Specialty Pharmacy Representative Pharm Tech

Job description:

Bergen Pharmacy is looking for a PHARMACY LIAISON CUSTOMER SERVICE CALL CENTER REPRESENTATIVE Monday-Friday 9am-5pm who has experience in verifying eligibility, obtaining insurance benefits, and handling customer service calls. GREAT STARTING SALARY

Prior experience as a Pharmacy Liaison or Customer Service Pharmacy Tech preferred.

• Exceptional customer relations skills required
• Knowledge of online insurance eligibility systems.
• Familiarity with Medical Terminology.
• Demonstrated ability to efficiently organize work and maintain a high level of accuracy and productivity.
• Verifies insurance eligibility and benefit levels to ensure adequate coverage for identified services prior to receipt.
• Successfully works via electronic/telephonic and/or fax communications.
• Responsible for investigation of pre-certification, authorization, and referral requirements for services.
• Coordinates and supplies information to the physician including medical information and/or letter of medical necessity for determination of benefits.
• Communicates with patients, clinical partners, financial counselors, and others as necessary to facilitate authorization process.
• Facilitates submission of clean claims and reduction in payer denials by adhering to both organizational and departmental policies and procedures and maintaining departmental productivity and quality goals.
• Appropriately prioritizes workload to ensure the most urgent cases are handled in a timely manner.
• Follows departmental policies and procedures when necessary authorization is not obtained.
• Answers provider, staff, and patient questions surrounding insurance authorization requirements.

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person in Livingston NJ

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)

Work Location: In person

Salary : $20