What are the responsibilities and job description for the Order Fulfillment Specialist position at BEPC Inc. - Business Excellence Professional Consulting?
Order Fulfillment Specialist
Location: Indianapolis, IN 46256
Employment Type: W2 Contract – 18 Months with the Possibility of Extension
Shift: 9:00 AM – 6:00 PM EST | Training: 8:00 AM – 5:00 PM EST
Work Model: Hybrid after training | Remote Monday & Friday / Onsite Tuesday, Wednesday & Thursday
Role Overview
BEPC is seeking an experienced Order Fulfillment Specialist to support our client’s customer service and order management operations in Indianapolis, IN. This position is responsible for delivering a successful order-to-delivery experience by managing customer inquiries, resolving order-related issues, and coordinating solutions across internal teams.
The ideal candidate will have strong customer service experience, excellent written and verbal communication skills, and the ability to troubleshoot issues involving products, pricing, invoicing, logistics, returns, credits, and order changes. Experience with SAP and Salesforce is preferred.
Key Responsibilities
- Respond to customer inquiries by phone and email throughout the order-to-delivery process.
- Proactively identify and resolve potential customer concerns.
- Manage order replacements, returns, credits, debits, and order changes according to established procedures.
- Troubleshoot customer issues involving products, pricing, invoicing, orders, and logistics.
- Provide specialized support and subject matter expertise for assigned customer functions.
- Track, analyze, and report on customer and order fulfillment activities.
- Coordinate communications related to product promotions, process changes, and marketing programs.
- Serve as a key resource for internal and external stakeholders.
- Monitor customer and product trends to proactively identify and resolve potential issues.
- Collaborate with internal teams to develop and negotiate effective solutions.
- Recommend process improvements that enhance customer satisfaction and service delivery.
- Support the maintenance and continuous improvement of quality systems and organizational quality objectives.
- Execute special projects and additional assignments as directed by management.
Qualifications
- Associate’s degree with at least 1 year of customer service experience or more than 3 years of previous customer service experience.
- Excellent verbal and written communication skills.
- Experience managing customer inquiries and resolving service-related issues.
- Ability to effectively communicate with customers through both phone and email.
- Strong organizational, analytical, and problem-solving skills.
- Ability to coordinate effectively with multiple internal and external stakeholders.
- Experience with order fulfillment, order management, logistics, invoicing, returns, credits, or related customer service activities is preferred.
- SAP experience preferred.
- Salesforce experience preferred.
- Ability to identify customer and product trends and recommend process improvements.
- Ability to work effectively in a fast-paced, customer-focused environment.
About BEPC
BEPC Inc., founded in 2007, is a 100% employee-owned company providing top-tier consulting and staffing solutions across industries like technology, engineering, manufacturing, and project management. At BEPC, we are driven by innovation and a commitment to excellence. We take pride in fostering a collaborative and innovative environment where our team members thrive. With competitive benefits, including medical, dental, vision, and life insurance, BEPC is dedicated to supporting our employees' personal and professional growth.
Apply Now!
Qualified candidates are encouraged to submit an up-to-date resume highlighting relevant customer service, order fulfillment, order management, SAP, Salesforce, logistics, invoicing, returns, credits, and customer support experience. Please include specific examples demonstrating how your experience meets the qualifications for this position.