Parts & Customer Relations Manager

Parts & Customer Relations Manager — Benz Tech | Elkhart, IN

Benz Tech is a fast-growing European auto repair specialist shop in Elkhart, Indiana focusing on Mercedes-Benz, BMW, Sprinter, and high-end German vehicles. We've had our best months ever recently and we're building the team to match. We're looking for a sharp, organized Parts & Customer Relations Manager to join us full time.

This is not a traditional parts counter job. We're looking for someone who is driven, goal-oriented, and great with people — someone who will build real vendor relationships, negotiate better pricing, and take ownership of results. Auto parts experience is a plus but absolutely not required. If you've excelled in customer service, sales, purchasing, or operations and you're ready to grow with a winning team — we want to talk.

What You'll Do:

• Order, receive, and organize all shop parts daily
• Build strong vendor relationships — pick up the phone, negotiate pricing, ask for better deals
• Check in deliveries and verify accuracy against repair orders
• Handle cores, returns, and credits with vendors
• Reconcile vendor statements monthly and track parts cost against shop sales
• Support the front counter and answer phones when our Service Advisor is with a customer
• Keep jobs moving — communicate clearly with our Shop Foreman and Service Advisor
• Own your numbers — your bonus is tied directly to how well you manage parts cost

What We're Looking For:

• Strong customer service or sales background — you know how to talk to people and build relationships
• Organized and detail oriented — you'll be managing multiple vendors and dozens of repair orders daily
• Goal driven — you set targets, track progress, and deliver results
• Someone who takes ownership — if something is wrong you fix it, you don't wait to be told
• Comfortable on the phone — with vendors, with customers, with the team
• Coachable and hungry to learn — we'll teach you everything you need to know about parts
• Auto parts or automotive experience is a bonus, not a requirement

Compensation:

• Base pay: $1,000/week
• Monthly bonus: $250 for every full percentage point you keep parts cost below 25% of total shop sales
• Example: If parts cost comes in at 22% of sales in a month — that's 3 percentage points below threshold — your bonus is $750 that month
• This bonus is uncapped and self-funded — the savings you generate pay for it

Why Benz Tech:

• We just moved into a new facility with 3x the space and double the lifts
• April 2026 was our best month ever — we're growing fast and intentionally
• Small team, real responsibility, real impact
• This is a ground floor opportunity to grow with a business that is going places

To Apply:

Call or text Andy directly at (574) 370-3494 or email andy@thebenztech.com

Feel free to send a resume, but no resume required to start the conversation — just tell us a little about yourself and why this sounds like the right fit.