Genesis of Englewood Retail Parts Advisor

Genesis of Englewood, New Jersey is seeking a team-oriented Retail Parts Advisor.

ABOUT US

Benzel-Busch Family of Dealerships is a reputable and authorized family of dealerships dedicated to delivering our valued customers the highest standards of service and quality.. Our journey began with a commitment to delivering the pinnacle of automotive excellence. Over the years, we have earned a reputation for offering exceptional vehicles that embody sophistication, performance, and innovation. With Mercedes-Benz, we have set the industry's standard for luxury and engineering. With the addition of our Genesis franchise, we are ushering in a new era of automotive innovation! Genesis represents the perfect fusion of modern luxury and cutting-edge technology. We are excited to offer our customers the opportunity to experience the future of mobility with a brand that redefines what it means to drive in style and comfort.

What You’ll Do:

• Provide exceptional customer service by welcoming and assisting retail customers who visit the parts department. Address customer inquiries and help them identify and select the correct Genesis parts and accessories for their vehicles.
• Use your knowledge of Genesis vehicles and the parts catalog to accurately identify the parts or accessories customers need. Provide guidance on compatibility and suitability for specific vehicle models.
• Offer technical support and guidance to customers who may have questions about parts installation, maintenance, or repairs. Explain the proper use and care of parts and accessories.
• Provide accurate price quotes for parts and accessories. Explain pricing, discounts, and any applicable promotions to customers.
• Process customer orders efficiently and accurately. Use dealership software and systems to create invoices, track sales, and manage customer accounts.
• Assist with inventory management by tracking stock levels, restocking parts, and organizing the parts department to ensure that parts are readily accessible and well-maintained.
• Handle returns and exchanges of parts and accessories in accordance with dealership policies and procedures. Ensure that returned items are inspected for quality and reentered into inventory as appropriate.
• Collect payments from customers for parts and accessories purchases. Handle cash, credit card transactions, and other payment methods according to dealership protocols.
• Promote special sales, discounts, and promotions to retail customers to increase sales revenue. Identify opportunities for upselling or suggesting complementary accessories.
• Maintain accurate records of all customer transactions, including sales receipts, invoices, and order forms. Ensure that all paperwork is properly filed and archived.
• Adhere to safety regulations and dealership policies, particularly when handling hazardous materials or operating equipment such as forklifts.
• Stay updated on industry trends, new Genesis models, and changes in parts and accessories technology through ongoing training and professional development.
• Collaborate effectively with other dealership departments, such as the service department and sales team, to ensure seamless operations and enhance overall customer satisfaction.

What We’re Looking For:

• A high school diploma or equivalent. Additional automotive or parts-related coursework may be advantageous.
• A strong understanding of automotive parts, accessories, and Genesis vehicles is essential. This knowledge helps you accurately identify and recommend the right parts for customers.
• Exceptional customer service skills are crucial. You'll interact directly with retail customers, requiring effective communication, active listening, and problem-solving abilities.
• Basic knowledge of vehicle mechanics and automotive terminology is valuable for providing technical assistance to customers.
• Proficiency in using computer software for parts cataloging, inventory management, and order processing is often required. Familiarity with dealership management systems (DMS) can be a plus.
• Retail Parts Advisors may encounter complex customer inquiries or issues. The ability to analyze problems and find solutions is beneficial.
• If the role involves processing cash payments, cash-handling skills and financial responsibility are required.
• Upholding high ethical standards, including honesty and integrity, is essential when handling customer transactions and dealership assets.

Why you’ll Love It Here:

• You’ll be a part of a premium, award-winning team.
• We pride ourselves in creating a friendly, fun, company culture.
• Employee perks.
• The chance to grow your career in the automotive luxury space. 

Full-Time Benefits

• Industry leading compensation plan
• Unlimited growth potential. Excellent Advancement Opportunities!
• Comprehensive training programs to advance your career
• Supplemental Life Insurance and Long-Term Disability
• 401K Retirement Plan with Employer Contributions
• Employee discounts for you and your family!
• Medical and Dental Insurance available
• Flexible Medical Spending Account

Compensation

• $22.00 to $42.00 per hour depending on experience
• Monday to Friday schedule with holidays and weekends if needed

EEO Statement

Benzel-Busch is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law