Change Manager / Release Manager with experience in Salesforce Projects Implementation

Change Manager / Release Manager with experience in Salesforce Projects Implementation

Location: Orlando, FL 5 Days On-site presence required

Duration: 9 Months to start with and will extend further

Rate: Negotiable

ABOUT THE ROLE

Enterprise Transformation Sales | Service | Marketing Cloud

We are undertaking a large-scale Salesforce transformation spanning Sales Cloud, Service Cloud, and Marketing Cloud one of the most significant technology and process change initiatives in our organization's history. To ensure lasting adoption and measurable business value, we are seeking an experienced Change Management Consultant who will serve as the human-side anchor of this program.

This is not a back-office role. You will be embedded alongside technical architects, solution engineers, and business stakeholders from day one translating complex platform decisions into clear, human-centered change strategies. You will own change management end-to-end: from governance design and impact analysis through training execution and go-live hypercare.

KEY RESPONSIBILITIES

Change Strategy & Governance

Design and lead the enterprise change management framework for the Salesforce transformation program

Establish and facilitate a Change Management governance structure including steering committees, change champions networks, and approval workflows

Develop and maintain the master change management plan with integrated milestones across all three Cloud workstreams

Serve as the single point of accountability for change readiness throughout the program lifecycle

Stakeholder Engagement & Alignment

Conduct structured stakeholder identification, mapping, and ongoing engagement across Sales, Service, and Marketing business units

Partner with senior leaders and executive sponsors to build visible, active change sponsorship and coalition

Facilitate cross-functional working sessions to align on change impacts, business process changes, and role-level implications

Act as a trusted advisor to both technical teams and business owners, bridging gaps in understanding and priorities

Impact Assessment & Readiness

Lead change impact assessments at role, process, and system levels across all affected departments

Develop and execute organizational readiness assessments; track and report change readiness scores at key program gates

Identify change risks and resistance patterns early; build mitigation strategies and escalation paths

Partner with HR and business leads to assess workforce implications, role changes, and capability gaps

Communications

Develop and execute a comprehensive, segmented communications strategy across all phases: discovery, build, UAT, go-live, and post-launch

Create high-quality communications materials including leadership briefings, all-hands decks, FAQs, newsletters, and digital content

Tailor messaging for distinct audiences C-suite, middle management, frontline users, and IT ensuring clarity and relevance at every level

Training & Enablement

Design the end-user training strategy and curriculum framework across all three Clouds and affected user personas

Collaborate with Salesforce functional leads and system integrators to develop role-based training content

Oversee training delivery logistics including scheduling, LMS coordination, and completion tracking

Establish a post-go-live reinforcement and sustainment plan to drive continued adoption

Program Execution & Reporting

Manage the change management workstream within the broader program plan; track deliverables, dependencies, and milestones

Report change management KPIs, adoption metrics, and readiness dashboards to program leadership and sponsors

Coordinate closely with the PMO, technical workstream leads, and business process owners to align change activities with technical delivery

Provide go-live and hypercare support to resolve adoption barriers in real time

REQUIRED QUALIFICATIONS

9 years of change management experience with demonstrated leadership on large-scale enterprise technology transformations

Proven experience on at least one major Salesforce implementation (Sales Cloud, Service Cloud, or Marketing Cloud) in a change management capacity

Deep proficiency in structured change management methodologies Prosci/ADKAR, Kotter, or equivalent

Experience designing governance structures and operating within complex, matrixed program environments

Strong executive presence with the ability to influence and advise senior stakeholders without direct authority

Exceptional written and verbal communication skills; experience crafting executive-level materials

Demonstrated ability to lead training strategy and manage end-user enablement at scale

Must be locally based in the Orlando, FL area on-site presence is required

PREFERRED QUALIFICATIONS

Prosci ADKAR Certification or equivalent change management credential

Experience with multi-Cloud Salesforce transformations spanning both B2B and B2C contexts

Familiarity with Salesforce adoption tools such as myTrailhead, in-app guidance, or WalkMe

Experience working with System Integrator (SI) partner delivery teams

Background in industries such as travel and hospitality , financial services, healthcare, retail, or professional services

PMP or Agile/SAFe certification alongside change management credentials