What are the responsibilities and job description for the Salesforce Technical Business Analyst – Service Cloud position at Benvia LLC?
Required Skills: Salesforce Business Analyst, Service Cloud, Email-to-Case, Telephony, Live Chat, and Omni-Channel.
Job Description
Position: Salesforce Technical Business Analyst – Service Cloud
We are seeking a Salesforce Technical Business Analyst with deep expertise in Service Cloud capabilities, including Email-to-Case, Telephony, Live Chat, and Omni-Channel.
The ideal candidate will translate business requirements into functional solutions, working closely with stakeholders and technical teams to ensure successful implementation and adoption.
Experience Level: 8 years
Key Responsibilities:
- Gather, document, and translate business requirements for Salesforce Service Cloud solutions.
- Configure and optimize Service Cloud features across Email, Telephony, Chat, and Omni-Channel.
- Partner with infrastructure teams on system integrations and platform migrations.
- Support testing, deployment, and user enablement efforts.
- Serve as the liaison between business and technical teams to ensure solution alignment.
Qualifications:
- Proven experience as a Salesforce Business Analyst, preferably with Service Cloud.
- Strong understanding of Salesforce Service processes and infrastructure dependencies.
- Experience supporting migrations and integrations (no coding required).
Excellent communication and stakeholder management skills