What are the responsibilities and job description for the Housing Administrator position at BENTON TOWNSHIP HOUSING COMMISSION?
BENTON TOWNSHIP HOUSING COMMISSION
Position Classification/Job Description
Title: Housing Administrator
Report To: Deputy and/or Executive Director
Department: Administration
I. Description of Work
A. Summary: This is a middle-management position and is professional housing management work of above average difficulty. Personnel in this classification perform a wide variety of highly responsible, complex, confidential and skilled work associated with property management activities related to apartment management. The housing Administrator’s duties required daily contact with residents and the public, and duties outside his/her primary area of assignment. Approximately half of the duties of the property Administrator are sedentary work requiring the occasional lifting of objects weighing 35 pounds or less, with other half consisting of the inspection of apartments/dwelling units, grounds and structures located on housing commission properties.
Personnel in this classification are required to obtain HUD-approved certification within 15 months after hire date.
This property Administrator must demonstrate the ability and capability to:
1. Write, speak effectively and to be able to communicate with co-workers, residents and the public.
2. Work effectively with co-workers, residents of public housing, local officials, HUD officials, and others who have business with the housing commission.
3. Analyze problems, develop alternatives and implement effective strategies to improve the operation of the administration department.
Page 2 Job Description: Housing Administrator
4. Acquire knowledge from books and manuals as well as from trainers so as to advance his/her capability to work more effectively in the administration department.
5. Adhere to personnel policies of the Benton Township Housing Commission.
6. Dress appropriately/professionally to meet the public and for job weather conditions. Practice safety precautions and be safety conscious at all time especially adhering to OSHA rules and regulations.
7. Achieve a high level of competency of HUD programs pertaining to public housing occupancy, as well as be able to analyze problems, develop alternatives and implement effective strategies for the overall benefit of the commission’s housing programs.
8. Achieve high level of proficiency with PCs and automatic operating systems.
9. Maintain office records in an orderly and neat manner.
10. Perform all assignments and tasks essential to the efficient operation of the commission, accurately and in a timely manner, as outline in this position classification/job description.
11. Carry out/ implement new policies and procedures in a timely and efficient manner.
12. Overcome obstacles associated with limited resources and time restraints.
13. Help/teach co-workers to learn methods and procedures to improve individual capacities and the overall efficiency of the administration department.
14. Quickly analyze and propose solutions to difficult human relations problems.
15. Learn and stay abreast of HUD procedures and regulations pertaining to public housing occupancy.
16. Direct the daily operation of a low-income public housing development or developments, such as rent collection, bookkeeping dispute mediation, and tenant documentation functions: annual rectification and verification letters.
17. Monitor and evaluate the work performance of subordinates.
18. Attend local and out of city meetings and training pertaining to public housing occupancy.
19. Work with co-workers to ensure that the commission receives passing and high Public Housing Assessment Scores (PHAS).
20. Ability to work with and not violate flow of confidential information.
B. SUPERVISON RECEIVED:
Work is performed under the supervision of the Administrative Assistant and limited supervision of the Executive Director.
C. SUPERVISON EXERCISED:
Middle-management position. May exercise supervision over housing Administrator assistant and maintenance staff, and staff known as youth workers, Family Independence Agency (FIA) workers and community service workers.
D. ILLUSTRATIVE EXAMPLES OF WORK: An employee in this class may be called upon to do any or all of the following tasks and the tasks are not limited to these duties alone:
1. Review resident income and family composition for recertification and Interim.
2. Confer with employers and social agencies regarding resident incomes to determine rental adjustments and eligibility.
3. Collect rents, security deposits and other charges from both current and former residents.
4. Consult with residents on housekeeping practices.
5. Enforce housing rules and policies and investigate complaints.
6. Maintain resident files and records on family composition, income, employment and other social and economic data.
7. Counsel residents on problems and refer to appropriate private or public agencies.
8. Attend Resident Council meetings and other meetings designated by the Housing Administrator or Director of Maintenance or Executive Director.
9. Perform a variety of office assignments in relieving the housing Administrator of administrative details, schedule appointments, receive and act upon requests for information pertaining to public housing.
10. Send late fee and account past due letters to residents.
11. Prepare attorney packets and deliver to attorney office.
12. Review residents for Community Service requirement.
13. Assist with end of the day deposit
14. Perform data entry tasks associated with all phases of occupancy.
15. Conduct annual, special, move-in, move-out and ground inspections.
16. Assist/cooperate with police and security personnel to insure that housing commission properties are safe and secure.
17. Help prepare weekly, monthly, quarterly and annual reports to senior staff and HUD pertaining to public housing occupancy and residents.
18. Operate (learn within a reasonable period of time) and maintain new and additional office equipment (PCs and PC Software) that will improve the efficiency of the administration department.
19. Perform other assignments which may be requested by senior staff.
I. MINIMUM EDUCATION AND EXPERIENCE REQUIRED. At the time of application, an applicant must have:
A. High school diploma or GED.
B. Experience working with low-income families or as a customer service representative, would be helpful.
C. Good communication skills, oral and written.
II. REQUIRED KNOWLEDGE, EXPERIENCE, SKILLS AND ABILITIES FOR EMPLOYMENT APPLICANT WILL HAVE:
Average knowledge of:
A. Characteristics, lifestyles and special needs of low-income families and individuals.
B. Business English including grammar, spelling and punctuation.
C. Customer and public relations.
D. The apartment/property management industry.
Average ability to:
A. Quickly analyze and propose solutions to difficult problems impacting housing commission programs.
B. Plan, implement and monitor public housing occupancy.
C. Help/teach co-workers how to improve the efficiency of programs operated by the housing commission.
D. Read, write, speak and comprehend the English language.
E. Follow oral and written instructions.
F. Establish and maintain effective working relationships with other residents, tenants and the general public.
G. Quickly analyze and propose solutions to difficult human relations problems.
H. Plan and implement new policies and procedures.
III. NECESSARY SPECIAL REQUIREMENTS: The housing assistant must:
A. Have a current and valid State-issued driver’s license.
B. Pass a physical examination as prescribed by the Benton Township Housing Commission.
C. Pass drug testing.
D. Be insurable by the commission’s fleet insurance carrier.
E. Be bondable
F. Become a HUD approved/certified housing manager within 15 months after hire date.
G. Be able to operate various office machines/equipment, computer terminal, typewriter, copy machine, calculator and telephone.
H. May involve occasional exposure to biological hazards due to frequent community work, home visits, etc. Also, exposure to household pests such as roaches, fleas, lice, etc.
I. Requires frequent walking, sitting, standing, repetitive arm/wrist/finger movement, bending, reaching, climbing, squatting, kneeling, crawling, twisting and gripping.
J. Involves occasional light lifting of 20 lbs. or less, the floor to knee or waist to shoulder height and overhead.
Position Classification/Job Description
Title: Housing Administrator
Report To: Deputy and/or Executive Director
Department: Administration
I. Description of Work
A. Summary: This is a middle-management position and is professional housing management work of above average difficulty. Personnel in this classification perform a wide variety of highly responsible, complex, confidential and skilled work associated with property management activities related to apartment management. The housing Administrator’s duties required daily contact with residents and the public, and duties outside his/her primary area of assignment. Approximately half of the duties of the property Administrator are sedentary work requiring the occasional lifting of objects weighing 35 pounds or less, with other half consisting of the inspection of apartments/dwelling units, grounds and structures located on housing commission properties.
Personnel in this classification are required to obtain HUD-approved certification within 15 months after hire date.
This property Administrator must demonstrate the ability and capability to:
1. Write, speak effectively and to be able to communicate with co-workers, residents and the public.
2. Work effectively with co-workers, residents of public housing, local officials, HUD officials, and others who have business with the housing commission.
3. Analyze problems, develop alternatives and implement effective strategies to improve the operation of the administration department.
Page 2 Job Description: Housing Administrator
4. Acquire knowledge from books and manuals as well as from trainers so as to advance his/her capability to work more effectively in the administration department.
5. Adhere to personnel policies of the Benton Township Housing Commission.
6. Dress appropriately/professionally to meet the public and for job weather conditions. Practice safety precautions and be safety conscious at all time especially adhering to OSHA rules and regulations.
7. Achieve a high level of competency of HUD programs pertaining to public housing occupancy, as well as be able to analyze problems, develop alternatives and implement effective strategies for the overall benefit of the commission’s housing programs.
8. Achieve high level of proficiency with PCs and automatic operating systems.
9. Maintain office records in an orderly and neat manner.
10. Perform all assignments and tasks essential to the efficient operation of the commission, accurately and in a timely manner, as outline in this position classification/job description.
11. Carry out/ implement new policies and procedures in a timely and efficient manner.
12. Overcome obstacles associated with limited resources and time restraints.
13. Help/teach co-workers to learn methods and procedures to improve individual capacities and the overall efficiency of the administration department.
14. Quickly analyze and propose solutions to difficult human relations problems.
15. Learn and stay abreast of HUD procedures and regulations pertaining to public housing occupancy.
16. Direct the daily operation of a low-income public housing development or developments, such as rent collection, bookkeeping dispute mediation, and tenant documentation functions: annual rectification and verification letters.
17. Monitor and evaluate the work performance of subordinates.
18. Attend local and out of city meetings and training pertaining to public housing occupancy.
19. Work with co-workers to ensure that the commission receives passing and high Public Housing Assessment Scores (PHAS).
20. Ability to work with and not violate flow of confidential information.
B. SUPERVISON RECEIVED:
Work is performed under the supervision of the Administrative Assistant and limited supervision of the Executive Director.
C. SUPERVISON EXERCISED:
Middle-management position. May exercise supervision over housing Administrator assistant and maintenance staff, and staff known as youth workers, Family Independence Agency (FIA) workers and community service workers.
D. ILLUSTRATIVE EXAMPLES OF WORK: An employee in this class may be called upon to do any or all of the following tasks and the tasks are not limited to these duties alone:
1. Review resident income and family composition for recertification and Interim.
2. Confer with employers and social agencies regarding resident incomes to determine rental adjustments and eligibility.
3. Collect rents, security deposits and other charges from both current and former residents.
4. Consult with residents on housekeeping practices.
5. Enforce housing rules and policies and investigate complaints.
6. Maintain resident files and records on family composition, income, employment and other social and economic data.
7. Counsel residents on problems and refer to appropriate private or public agencies.
8. Attend Resident Council meetings and other meetings designated by the Housing Administrator or Director of Maintenance or Executive Director.
9. Perform a variety of office assignments in relieving the housing Administrator of administrative details, schedule appointments, receive and act upon requests for information pertaining to public housing.
10. Send late fee and account past due letters to residents.
11. Prepare attorney packets and deliver to attorney office.
12. Review residents for Community Service requirement.
13. Assist with end of the day deposit
14. Perform data entry tasks associated with all phases of occupancy.
15. Conduct annual, special, move-in, move-out and ground inspections.
16. Assist/cooperate with police and security personnel to insure that housing commission properties are safe and secure.
17. Help prepare weekly, monthly, quarterly and annual reports to senior staff and HUD pertaining to public housing occupancy and residents.
18. Operate (learn within a reasonable period of time) and maintain new and additional office equipment (PCs and PC Software) that will improve the efficiency of the administration department.
19. Perform other assignments which may be requested by senior staff.
I. MINIMUM EDUCATION AND EXPERIENCE REQUIRED. At the time of application, an applicant must have:
A. High school diploma or GED.
B. Experience working with low-income families or as a customer service representative, would be helpful.
C. Good communication skills, oral and written.
II. REQUIRED KNOWLEDGE, EXPERIENCE, SKILLS AND ABILITIES FOR EMPLOYMENT APPLICANT WILL HAVE:
Average knowledge of:
A. Characteristics, lifestyles and special needs of low-income families and individuals.
B. Business English including grammar, spelling and punctuation.
C. Customer and public relations.
D. The apartment/property management industry.
Average ability to:
A. Quickly analyze and propose solutions to difficult problems impacting housing commission programs.
B. Plan, implement and monitor public housing occupancy.
C. Help/teach co-workers how to improve the efficiency of programs operated by the housing commission.
D. Read, write, speak and comprehend the English language.
E. Follow oral and written instructions.
F. Establish and maintain effective working relationships with other residents, tenants and the general public.
G. Quickly analyze and propose solutions to difficult human relations problems.
H. Plan and implement new policies and procedures.
III. NECESSARY SPECIAL REQUIREMENTS: The housing assistant must:
A. Have a current and valid State-issued driver’s license.
B. Pass a physical examination as prescribed by the Benton Township Housing Commission.
C. Pass drug testing.
D. Be insurable by the commission’s fleet insurance carrier.
E. Be bondable
F. Become a HUD approved/certified housing manager within 15 months after hire date.
G. Be able to operate various office machines/equipment, computer terminal, typewriter, copy machine, calculator and telephone.
H. May involve occasional exposure to biological hazards due to frequent community work, home visits, etc. Also, exposure to household pests such as roaches, fleas, lice, etc.
I. Requires frequent walking, sitting, standing, repetitive arm/wrist/finger movement, bending, reaching, climbing, squatting, kneeling, crawling, twisting and gripping.
J. Involves occasional light lifting of 20 lbs. or less, the floor to knee or waist to shoulder height and overhead.
Salary : $23 - $28