Vice President of Operations

Benton Communities is a Columbia, Maryland based residential property management firm dedicated to creating thriving communities throughout the Mid-Atlantic region. With a portfolio of over 5,000 multi-family, and senior apartment homes, our Benton Communities team is adept at managing both conventional and affordable communities. At Benton Communities, we continually strive to create a vibrant environment for our residents, our team members, and our communities at-large.

The Vice President of Operations is an integral member of the Benton Communities senior management team. Responsible for overall profitability and operations of company community properties, Responsible for the supervision of the Director of Operations and Regional Managers.

The Essential Responsibilities Include

• Leads a diverse and dynamic team to manage a multistate portfolio of multifamily and senior communities that are both affordable and conventional. Serves collaboratively as a member of the company's senior management leadership team to meet operational and financial goals.
• Builds strong solid relationships and serves as a mentor, coach, and role model across the organization to property-based and corporate Team Members to continuously encourage professional growth and advancement within the company and in the housing industry. Demonstrates exceptional and interpersonal communication skills.
• Monitors community key performance indicators to improve service delivery, meet budgeted NOI, cash flow, maintenance benchmarks, and other important metrics. Uses goal setting, targeted strategies and action plans to improve performance. Oversee the execution of timely capital plans.
• Identifies any positive or negative property or portfolio trends to share or immediately address to ensure successful operations and optimal profitability.
• Solicits feedback to identify and confirm noted operational gaps and proposes corrective action plans, including mechanisms to evaluate progress; ensure that lessons learned are accurately documented and fully incorporated for improvements.
• Partners with Accounting, Human Resources, Marketing, Compliance, Maintenance, and related support departments to meet company and property goals and objectives.
• Fosters and maintains positive and open communication with residents, property owners, community, services, housing agencies, contractors, syndicators, government officials, and other stakeholders to partner with and to resolve operational issues. Keeps record of discussions, next steps, and agreements.
• With the EVP and CFO, oversees the annual property operating budget preparation process, schedule, and approval procedures.
• Understands and adheres to applicable housing funding programs and regulations. Knows community characteristics. Stays up to date of regulatory requirements.
  
  

Qualifications

Education & Experience Requirements

Bachelor's Degree and five years of residential property management experience or at least ten years of senior residential property management experience.

Must have a proven track record of implementing and improving organizational performance. Exceptional project management, strong decision making, and solution implementation skills required. Ability to comfortably work in an intensely deadline-oriented environment and manage multi-site work locations.

Ability to use computer software, and email. Exceptional knowledge of property management, financial management, and job-specific expertise.

Benefits Offered

Excellent benefits package, including PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours. We also offer health, dental, vision, life, LTD, AFLAC, and matched 401(k) programs with eligibility on the first of the month after 60 days of employment. We offer a $1500 annualized waiver, if health insurance coverage is not needed. In addition, 10 paid Holidays and Veteran's Day for our employees that are Veterans (thank you for your service!); Birthday PTO after one year of employment; Personal Day after 6 months of employment; and 4 Wellness Days each year. Position is eligible for a bonus potential, monthly cell phone reimbursement, and auto allowance. Regional Managers will get a monthly $600 auto allowance and $75 cell phone reimbursement.

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