What are the responsibilities and job description for the Member Engagement Coordinator position at Bento (gobento.com)?
About Bento:
Bento is on a mission to improve the healthcare outcomes and overall quality of life for low income community members. Bento provides members with stigma-free access to convenient and nutritious food that has been curated by a team of Bento registered dietitians and delivered by grocery stores in the community. This not only improves our member’s overall quality of life, but also generates the trust and consistency needed for Bento to then connect and engage them with the critical healthcare resources needed to improve their health outcomes.
About The Role:
The Member Engagement Coordinator is responsible for conducting health-related social need (HRSN) screenings, eligibility assessments, and navigation activities for Medicaid members in Central New York. The Member Engagement Coordinator reports to the Sr. Director of Member Operations.
Role Responsibilities:
- Manage incoming referrals for screening and navigation to ensure community members have access to available resources.
- Conduct HRSN screenings using a provided screening tool to assess member needs.
- Conduct eligibility assessments to determine Member eligibility for HRSN services.
- Refer Members to eligible programs and services, including Bento.
- Maintain effective communication with internal team members, community members, and partner organizations to ensure acceptance, resolution, or redirection of referral requests.
- Document progress notes and action taken with each referral.
- Regularly use data and data tools to report referral patterns and trends.
- Ensure that Members who are referred and do not engage are documented in alignment with SLAs.
- Ensure all referred members are treated with dignity and respect.
Candidate Qualifications:
- Associate or Bachelor’s degree in health, social services, or related field preferred. Equivalent work experience in a related field may be considered
- Minimum one (1) year of experience in a healthcare or related field (Care Navigation, Case Management, Community Health Work or Health Coach preferred)
- Preferred previous experience in a customer support or service industry role
- Based in or very near to the Capital Region with the ability to meet with members and partner organizations in person
- Comfortable working with remote first / distributed teams
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality type
- Ability to multi-task, set priorities and solve issues effectively
- Demonstrate professionalism, respect, and ability to work in a team
- Exceptional communication skills with training in Motivational Interviewing
- Ability to effectively collaborate with team members and stakeholders (internal and external)
- Ability to use integrated technology platforms and virtual care coordination tools
- Ability to organize and prioritize workload; effective time and task management
- Familiarity with 1115 New York Health Equity program and/or Unite Us software is a bonus
Compensation & Benefits
Competitive salary with full benefits including:
- Company equity
- Great health insurance for you (fully company paid) and your family
- Dental and Vision insurance
- Unlimited PTO
- 401(k) and ROTH 401(k) with 3% employer contribution
- $1k home office budget