What are the responsibilities and job description for the Service Advisor position at Bentley Truck Services, Inc.?
Service Advisor (Trucks)
Bentley Truck Services is a full-service commercial truck dealership offering commercial truck leasing, truck rentals, new and used truck sales, parts and service. Bentley Truck Services is an authorized dealer for Isuzu Commercial Trucks, Hino Trucks, Mitsubishi Fuso and Workhorse Trucks. We have locations in North East Philadelphia, South Philadelphia, and Landenberg in PA, Logan Twp. & Maple Shade in NJ, New Castle, Delaware,Felton, Delaware, and Miami, Florida.
We are committed to our customers and our ability to provide rewarding careers for our employees. Benefits include Medical Insurance ( two options to choose from ), Dental, Vision, Company Paid Life Insurance, PTO Plan, Paid Holidays, generous 401k match. We also offer the opportunity to sign up for Supplemental Life, LTD, STD, Critical Illness, and Accident Insurances.
Service Advisor Job Summary
The Service Advisor requires strong customer service skills and a broad knowledge of vehicle service requirements. Builds strong relations with customers and assist them by working with the Service Department to meet the needs of our customers. Excellent customer satisfaction and retention is a must.
Service Advisor Responsibilities
Bentley Truck Services is a full-service commercial truck dealership offering commercial truck leasing, truck rentals, new and used truck sales, parts and service. Bentley Truck Services is an authorized dealer for Isuzu Commercial Trucks, Hino Trucks, Mitsubishi Fuso and Workhorse Trucks. We have locations in North East Philadelphia, South Philadelphia, and Landenberg in PA, Logan Twp. & Maple Shade in NJ, New Castle, Delaware,Felton, Delaware, and Miami, Florida.
We are committed to our customers and our ability to provide rewarding careers for our employees. Benefits include Medical Insurance ( two options to choose from ), Dental, Vision, Company Paid Life Insurance, PTO Plan, Paid Holidays, generous 401k match. We also offer the opportunity to sign up for Supplemental Life, LTD, STD, Critical Illness, and Accident Insurances.
Service Advisor Job Summary
The Service Advisor requires strong customer service skills and a broad knowledge of vehicle service requirements. Builds strong relations with customers and assist them by working with the Service Department to meet the needs of our customers. Excellent customer satisfaction and retention is a must.
Service Advisor Responsibilities
- Assists with promptly answering phone calls within three rings
- Greets customers in a timely, friendly manner
- Obtains vehicle information
- Manages service appointments and scheduling board.
- Opens RO’s, accurately and clearly completes paperwork for customer's vehicle problems.
- Maintains a complete understanding of the RO process from beginning to end.
- Checks on progress of repair throughout the shift.
- Contacts customers with any changes regarding promised time and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Works closely with the Service Manager, Shop Foreman, and the Parts Dept.
- Maintains high customer satisfaction standards.
- Increases customer service results by instilling excellent communication skills within the service department (effectively communicate customer complaints to the technicians, assist technicians when necessary).
- Performs daily yard checks.
- Review PM tracking system and assist in scheduling customers for service
- Review WIP report and prepare RO’s for final review and closing
- Maintain a clean and organized front counter and work environment
- Stay updated and current on new products and product updates. Participate in all applicable training programs as they become available
- Ensure employees have a safe work environment and report any safety concerns
- Outstanding communication skills
- Ability to work with completing priorities
- Superior Customer Service skills
- Professional appearance and work ethic
- Great attitude with a high-energy personality
- Excellent managerial skills
- At least 2 years’ experience in a Service Writer role in the truck or automotive field.
- Valid driver’s license required.
- Knowledge of Microsoft office (Excel, Word, and Outlook) required.
- Must have a high school diploma or equivalent.
- At least two years of automotive/truck service experience with a strong CSI history.