What are the responsibilities and job description for the Automotive Parts Advisor position at Bentley Truck Services, Inc.?
Job Summary
The Parts Advisor supports and assists over all company goals in relation to Parts Sales goals, provides excellent service for our internal and external customers. The Parts Advisor will also have responsibility to assist customers over the phone in a proficient and friendly manner.
Responsibilities
The Parts Advisor supports and assists over all company goals in relation to Parts Sales goals, provides excellent service for our internal and external customers. The Parts Advisor will also have responsibility to assist customers over the phone in a proficient and friendly manner.
Responsibilities
- Accurately completes parts requests from inception, ordering process, to fulfilling customer orders.
- Assure parts are handled and stored properly to prevent damage.
- Keep very accurate and detailed records to facilitate accurate inventory levels.
- Facilitate warranty process and assure time frames are met to collect on warranty claims.
- Keep management informed of discrepancies in quantity, quality, or location of parts.
- Suggest process improvements to improve customer support, quality, and efficiency.
- Keep parts counter and storage area clean and safe by putting things away in proper locations.
- Perform physical inventory..
- Answer phone calls, providing price quotes and other information
- Notify the Shop Foreman and the customer that ordered parts have been received
- Participate in all training programs that are made available.
- Follow all company safety policies and procedures and immediately reports any and all accidents to a manager.
- Pick up and deliver parts locally as required.
- Ensure that parts are charged out on RO’s
- Assist customers at front counter as needed.
- Maintain a friendly professional demeanor when working with all customers (both internal and external)
- Very strong attention to detail and strong mathematical aptitude.
- Ability to lift up to 50 lbs.
- Strong PC skills and legible handwriting relating to part numbers and inventory levels.
- High initiative for process improvement and customer satisfaction.
- Ability to work independently and work with minimal supervision.
- Ability to perform accurate inventory accounts.
- Skilled to operate material handling equipment such as hand carts, (manual and motorized), scissor lift, jacks, etc.
- Minimum 3 years of automotive experience.
- 3 years in warehouse setting preferred.
- Solid knowledge of the industry.
- Associates Degree preferred
- Strong work ethic and initiative.
- Obtain a Forklift Certification