Director of Operations

About the Company

Bentley Meeker Lighting & Staging, Inc. was founded in 1990 with the mission to create the best lighting & audio visual environments on the market today. Our commitment to excellent design and top-quality execution remains what it was at the beginning. We take pride in producing the very best in event lighting & audio visual, from the intimate to the extraordinary.

About the Role

This role involves extensive communication with clients and production staff, managing multiple projects, and ensuring excellent customer service while overseeing production managers and the sales team.

Responsibilities

• Communicate extensively with clients and production staff efficiently.
• Manage multiple projects and project managers, prioritize workflow and support a multidisciplinary team.
• Build confidence and trust with internal and external constituencies and provide excellent customer service.
• Work with our sales team and oversee production managers to design and prep all A/V oriented events, including the creation of gear and crewing lists in our database program.
• Work closely with sales team and production managers to understand client needs and requirements.
• Coordinate with our freelance technical staff on what is expected of them for each job.
• Implement production policies and procedures to ensure a safe and efficient work environment.
• Oversee production staff on event locations and ensure client production needs are met.
• Manage Lighting & A/V shop personnel to control company inventory and rentals from vendors.
• Maintain a working knowledge of lighting, rigging, staging and audio visual equipment.

Venue Relations

• Build and manage relationships with the venue staff as applicable.
• Manage in house production gear is top working order in all exclusive venues.

Pricing/Margins

• Communicate with the Production Manager where applicable for costs on crew, rentals, and special purchases ensuring job is on margin.
• Assist the Production Manager in managing event budgets.

Event Execution

• Help Production team to manage to quality, timing, and budgetary guidelines.
• Continually strive to grow and improve the best practices skills needed to deliver client satisfaction on every job.

Production Metrics

• Meet with COO at requested times to review team progress vs. team goals.
• Gear and crewing lists completed 2 weeks out on a consistent basis.
• Keeping Production team happy and invested in company culture.
• Maintain a working knowledge of lighting, rigging, staging and audio visual equipment.

Other duties as assigned