Office clerk/customer service representative

Overview
We are seeking a professional and organized Office Clerk/Customer Service Representative to join our team. This role is vital in ensuring smooth office operations and providing exceptional support to clients and staff. The ideal candidate will possess strong clerical skills, excellent communication abilities, and proficiency with various office software. Bilingual skills are a plus, as well as experience in office management and administrative support. This position offers an opportunity to work in a dynamic environment where attention to detail and customer service excellence are highly valued.

Duties

• Manage front desk operations, including greeting visitors and handling phone systems with professionalism and courtesy
• Order parts and supplies as needed for repair jobs. Keep track of inventory use.
• Must be able to lift 50 lbs
• Perform data entry, filing, and document proofreading to ensure accuracy and organization
• Utilize Microsoft Office Suite, Google Workspace, QuickBooks, and other office management tools for daily tasks
• Schedule appointments, manage calendars, and coordinate service calls efficiently
• Provide customer support via phone, email, or in person while maintaining excellent phone etiquette
• Assist with bookkeeping tasks such as invoicing and record keeping
• Support administrative functions including typing correspondence, managing office supplies, and maintaining organized records
• Handle customer inquiries with professionalism and resolve issues promptly to ensure high customer satisfaction

Requirements

• Proven experience in office administration, clerical work, or customer service roles
• Proficiency with Microsoft Office (Word, Excel, Outlook), Google Workspace, QuickBooks, and data entry skills
• Strong organizational skills with the ability to multitask effectively in a fast-paced environment
• Excellent communication skills both verbal and written; bilingual abilities are a plus
• Experience with front desk management, multi-line phone systems, calendar management, and appointment scheduling
• Knowledge of office management procedures and administrative best practices
• Ability to work independently with minimal supervision while maintaining attention to detail
• Prior experience in appliance repair roles is advantageous but not required
• Demonstrated time management skills with the ability to prioritize tasks efficiently
• Professional appearance and demeanor with strong phone etiquette and customer support skills

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Work Location: In person

Salary : $15 - $18