What are the responsibilities and job description for the Customer Service Coordinator II (Hybrid) position at Benson Integrated Marketing Solutions?
Why You’ll Love Working Here
At Benson, we inspire and support our team members' growth and career development. Our hybrid work style allows you to enjoy the best of both worlds—working from home and collaborating in our modern, fun, and energetic corporate office in Alpharetta, GA.
Your Benson Perks
Your Benson Perks
- Career Growth: Opportunities for advancement and professional development.
- Competitive Compensation: Attractive salary with bonus structure.
- Generous Time Off: PTO package plus a paid holiday break from Christmas Eve to New Year’s Day.
- Wellness: On-site fitness facility and Employee Assistance Program (EAP).
- Flexibility: Hybrid work opportunities.
- Parental Leave: Paid time off for new parents.
- Paid Company Events: Benson Olympics, Team Member Awards, Benson Picnic, and more.
- Future Planning: 401(k) with company match.
- Community Engagement: Volunteer program with up to 16 hours of additional PTO.
- Comprehensive Benefits: Health, Dental, and Vision, Voluntary Life, Short-term and Long-term Disability, HSA, FSA, Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans.
What Makes Benson Different
Benson is a leading Centralized Marketing Platform in the multi-family industry, offering innovative products and services through our proprietary Integrated Marketing System, which includes:
- Online Smart Stores
- Multi-Channel Marketing
- Dedicated Customer Experience Teams
- Analytics
Our award-winning capabilities span Promotional Products, Customized Apparel, Print Services, Signage, and Creative Design Services—all produced in-house and shipped directly to our clients.
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What You’ll Do:
You will manage client orders from start to finish, ensuring accuracy and timely execution while maintaining exceptional service standards. This includes processing orders, reviewing proofs, and coordinating with internal teams to deliver high-quality results.
Shift: 8:00am-5:00pm
Your Impact:
Shift: 8:00am-5:00pm
Your Impact:
Your work will directly influence client satisfaction and retention by ensuring every interaction reflects professionalism and precision. By proactively managing projects and resolving issues, you’ll help strengthen client trust and support the company’s reputation for reliability. Your contributions will also enhance internal workflows and foster collaboration across departments.
Key Responsibilities:
Key Responsibilities:
- Accurately process and track client orders, ensuring specifications are met.
- Review and approve art proofs for branding compliance and accuracy.
- Prepare detailed price estimates and manage promotional product orders.
- Coordinate complex projects such as bulk orders and client conferences.
- Maintain client storefronts and upload custom collateral.
- Collaborate with internal teams to ensure smooth execution of deliverables.
Position Qualifications:
Education:
- Bachelor’s degree in Business, Communications, Marketing, or related field (or equivalent experience).
Work Experience:
- Minimum 2 years of experience in customer service, client support, or project coordination.
- Experience in the multifamily industry preferred.
Your Skills:
- Strong attention to detail and organizational skills.
- Proficiency in Microsoft Office (Outlook, Excel, Teams, SharePoint).
- Familiarity with PACE, Adobe Acrobat, and file-sharing platforms.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Collaborative mindset with problem-solving capabilities.
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.