What are the responsibilities and job description for the Field Service Technician position at Benshaw, Inc.?
Position Overview
Field Service Technician role provides advanced technical support to customers and engineers—on-site, in the field, or virtually—across a range of complex tasks. Technicians are responsible for collecting, formatting, and analyzing technical data to support the repair and maintenance of power electronic equipment.
Must reside within USA (lower 48). 100% remote but MUST be willing to travel between 90-100% nationwide based on customer support needs.
Key Responsibilities
- Travel to customer sites to install, maintain, repair, overhaul, troubleshoot, modify, and test electrical, electronic, and mechanical equipment using various diagnostic tools.
- Diagnose issues and perform necessary adjustments, part replacements, component repairs.
- Provide technical support to engineers in the field or on-site for complex service tasks.
Build and maintain strong relationships with clients and vendors while delivering high-quality technical service. - Collect, organize, and analyze technical data such as lab results, material tests, and engineering design changes.
Generate engineering documentation, reports, and drawings, conduct tests and record findings. - Perform calculations and interpret results to support service decisions.
- Read and interpret general electrical and mechanical schematics.
- Apply broad technical knowledge of electronic principles to restore equipment functionality and resolve issues.
- Follow all company and industry safety standards and policies.
- Complete other duties as assigned by leadership.
- 5 years of field service experience in both electrical and mechanical domains
- Must be a “Road Warrior”—willing and able to travel between 90-100%
- Demonstrated expertise in servicing and troubleshooting power electronic systems, including low and medium voltage switchgear, soft starters, and variable frequency drives (VFDs).
- Proven proficiency in designing, analyzing, and troubleshooting electrical and power electronic equipment.
- Excellent communication skills—verbal, written, and interpersonal
- Proven ability to work independently and manage time effectively
- Willingness and ability to work extended hours as needed to support urgent customer requirements
- Customer-focused professional with a team-oriented mindset and a commitment to service excellence.
About Benshaw
Since our founding in 1983, Benshaw has grown to become a recognized leader in the design, development and manufacture of mission critical motor controls and drives. That’s why, when the application is critical, and the environment harsh, customers specify Benshaw more than any other brand.
Intelligent, creative, and determined people have made us who we are today. We recognize that hiring and developing talent is a key element in our continued growth. We are looking for people with ambition and commitment to excellence to continue to drive these results. If you are looking for a business environment where people treat each other with mutual respect and dignity and each employee can make a difference, Benshaw is the company for you. We offer competitive pay, medical, vision and dental benefits, 401(k) with employer match, as well as a host of other additional health and employee benefits.
Equal Employment Opportunity Statement
Benshaw is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable laws. We are committed to fostering an inclusive and diverse workplace.*LI