What are the responsibilities and job description for the Field Application Engineer position at BenQ North America?
Join the BenQ Team!
Are you ready to be a part of a globally trusted brand, where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and even interactive displays like BenQ Board for education. Our core values focus on “Bringing Enjoyment ‘N’ Quality to Life”.
This key outreach role will be an exciting and rewarding opportunity for an outgoing individual who loves to provide solution consultancy to meet customer needs. In this pre-sales role, you will be working with the product managers, marketing, and field sales to achieve monthly sales goals by supporting customer demonstrations, training, events, and bid responses. This role will focus 70% of the time on pre-sales opportunities with customers.
Duties & Responsibilities:
- Develop a deep understanding of BenQ’s B2B product lines
- Effectively demonstrate product features and benefits to customers, in person and remotely
- Provide expert product training to our channel partners
- Arrange effective pre-sale product demonstrations with customers in collaboration with the sales team
- Write, produce, and edit product training videos
- Respond quickly to customer questions during the sales process
- Provide weekly reports on pre-sales and post-sales activity and metrics
- Communicate effectively - lead sales team training and work well with customers
- Understand how BenQ products and features compare to the competition
- Work closely with the Marcom, Product Management (PM), Customer Support & Services (CS&S) and HQ in Taiwan as needed
- Manage travel costs and expenses effectively
Required Experience, Knowledge, Skills, Abilities:
- 5 years of field site Audio, Video, or Education applications experience
- Knowledge of interactive flat panels, projectors, and digital signage preferred
- IT knowledge: TCP/IP networking fundamentals, including IP-connected devices, BYOD, video casting, Chromebook, Android
- Experienced and proficient in MS Office suite (Word, Excel, PowerPoint, etc.) and Google Chrome (Apps, Extensions and Themes)
- Strong demonstration, presentation, oral and written communication skills
- Customer-facing relationship builder with excellent interpersonal skills, effective oral and written communication, problem-solving and public presentation skills are a must
- Excellent time management and organizational skills; strong attention to detail
- Entrepreneurial spirit, self-developed, and out-of-the box thinker
- Strong team player who collaborates well with others to solve problems; flexible and adaptable, creative, and able to effectively assist the sales team with pre-sales support
- Self-motivated , results orientated individual who can develop and execute plans to achieve stated goals
Education:
Bachelors
Compensation:
Based on experience; we offer a very competitive base salary plus bonus
Position Type:
- Full Time
- Office based in Plano, TX
- Percentage of travel 50%; local and regional travel, as needed