What are the responsibilities and job description for the Customer Success Specialist position at BenQ North America?
Join the BenQ Team!
Are you ready to be a part of a globally trusted brand where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and even interactive displays like BenQ Board for education. Our core values focus on "Bringing Enjoyment 'N' Quality to Life."
We are hiring a Customer Success Specialist to provide hands-on post-sales support for our Education vertical customers. As a BenQ classroom solutions product expert you will act as a trusted advisor, understanding customer goals and helping map product capabilities to meet their needs.
Duties & Responsibilities:
- Support onboarding, deployment, professional development, and training sessions to drive engagement and successful outcomes
- Serve as the primary day-to-day contact for assigned accounts, acting as a trusted advisor to understand goals, challenges, and opportunities
- Lead and deliver engaging training sessions for teachers, administrators, IT teams, and channel partners—via live webinars, recorded content, and in-person demonstrations
- Create and maintain customer-facing materials, such as tutorials, user guides, and training videos to empower end users
- Advocate for customers internally, providing feedback to improve processes, product usability, and the overall customer experience
- Represent BenQ Education at user events, workshops, and professional gatherings as needed
Required Experience, Knowledge, Skills, and Abilities:
- 2 years of experience in Customer Success, Account Management, Implementation or client-facing roles
- Work experience in K-12 or higher education institutions preferred
- Familiarity with classroom technology, AV integration, digital teaching tools, CRM systems, and virtual training platforms.
- Strong problem-solving, organizational, and project management skills
- Ability to manage multiple accounts and tasks efficiently, both independently and collaboratively
- Excellent communication, presentation, and relationship-building abilities
Education:
Bachelor’s degree in Education, Business or a Technology-related field
Compensation:
Based on experience
Position Type:
- Full Time; (Monday – Friday) (8:30 AM - 5:30 PM)
- Remote
- 70% Travel- Local and regional travel as needed