What are the responsibilities and job description for the Technical Sales Support Representative- Consumer Electronics position at BENQ AMERICA CORP?
Join the BenQ Team!
It's an exciting time to work at BenQ! BenQ North America is a growing company focused in both the consumer electronics and professional AV markets. We are looking for talent who have the passion and drive to succeed in the highly competitive display industry while delivering on the promise of?Bringing Enjoyment n' Quality?to the lives of our loyal customers.
We are hiring a Technical Sales Support Representative to support revenue growth for our eB2B team.
Duties & Responsibilities:
- Act as a technical subject matter expert to identify client needs and architect custom solutions using BenQs hardware, software, and service ecosystems
- Execute proactive lead follow-ups and support the broader sales strategy to convert prospects into long-term national accounts
- Partner with the Marcom team to develop technical sales collateral, messaging, and documentation tailored to specific industry verticals
- Build and maintain high-level rapport with stakeholders across the customer account base, from technical influencers to executive buyers
- Serve as the primary point of contact for complex customer issues, providing rapid resolution or managing strategic escalations to technical services
- Represent the BenQ brand at partner sites, trade shows, and industry events through live product demonstrations
- Traveling to prospects and partner sites for installation guidance
Required Experience, Knowledge, Skills, and Abilities:
- Professional Experience: 13 years in Technical Sales and/or Inside Sales
- Background in the consumer electronics or AV industry is highly preferred
- Hands-on experience with Magento (Adobe Commerce), HubSpot, and Salesforce to manage pipelines
- Proven ability to translate complex technology innovations into value-driven business solutions for diverse customer segments
- Strong foundational knowledge of display technologies (projectors, interactive flat panels, and monitors) with the ability to master proprietary software quickly
- Proactive approach to business development, including a willingness to conduct cold outreach and engage prospective high-value leads
- "Service-first" consultative approach; able to remain composed and professional in high-pressure sales environments
- Mastery of Microsoft Office Suite and a high degree of comfort learning and implementing new digital marketing and automation tools
Education:
- Bachelor's degree preferred
Position Type:
- Full-time
- Office-based
- 20% local and regional travel as needed