What are the responsibilities and job description for the Logistics Customer Care position at BENNETT MOTOR EXPRESS MANAGEMENT INC?
Direct communication (voice/electronic) with customer(s) to assist with service/pricing requests; transport regulatory compliance (size and weight factors) questions; transport equipment selection; shipment tracking/tracing; and customer specific special service requirements.
1 to 3 years work experience in the operational department at a platform motor carrier preferably with a trucking company that operates an owner operator and agent based business model. Work history must included knowledge of transport service standards, application as well as development of pricing (contract, tariff, spot market) applicable to platform (legal and oversized) truckload and less-than-truckload shipments.
Provided prompt, reliable, accurate and user friendly service response to customer requests. Insure that all communication is handled in a highly professional manner and have a complete understanding of the customers expectations.
Insure the accurate pricing of all "rate quotes" (contract, tariff and spot market) is accurate and consistent with established company policy and that applicable accessory charges including current applicable fuel surcharge have been correctly applied.
Insure the complete execution of customer requests are achieved by monitoring the transaction thru completion notifying manager immediately of any non compliance.
Validate the receipt of a return rate confirmation fax for all loads and update the status in TMS accordingly and index all faxes for file clerk storage.
Trace al loads that are not currently in a complete status. Converting metric to ft/inches and building truckloads.
Update carrier master maintenance including status, insurance, and contract signatures Customer Contact and order entry as required
Support the billing process by calling on unbilled loads as required Support dispatch and answer roll over phone calls as required
Manage customer accounts and provide rate as requested.
Additional duties as directed by supervisor
Qualifications:
Strong communication skills both written and verbal. Proficient in the use of business hardware, software including a working knowledge in the use of Microsoft Word and Excel. Possess the ability to effectively negotiate a mutually satisfactory compromise. Practical working knowledge of state/provincial geographical locations in North America. Comprehensive knowledge of transportation regulations (state and federal) pertaining to the movement of interstate highway shipments, both legal and oversize, by motor carrier. Fundamental understanding of FMCSA safety regulations and the associated effects to motor carrier operations.