Automotive Glass Sales and Scheduling

As Prescott’s largest volume-full service glass and mirror shop, Bennett Glass and Mirror is growing fast and looking for an energetic, outgoing, and friendly person to join our team to assist customers with repair/replacement of glass on their automobile or recreational vehicle.

Work is performed at our 722 E Sheldon St location Monday - Friday 8-5 and entails a variety of telephone, in-person, and internet interactions with customers. The Automotive Customer Service Representative (CSR) has “cradle to grave” responsibility for auto glass sales, scheduling, and execution. The CSR guides customers through identifying correct part for their vehicle, providing the correct pricing or assisting with their insurance claim, ordering parts, and invoicing.

The ideal candidate will demonstrate a positive and cheerful attitude as well as prior successes customer experience and a basic knowledge of automobiles. We can train the rest for a willing and capable candidate.

As a family owned and operated business, we work hard to maintain a our company culture of dedication, community outreach, and laughter. We seek a candidate whose outlooks and approach closely align with ours.

Serious inquiries only please!

ESSENTIAL JOB FUNCTIONS:

• (60%) Capably and courteously field and facilitate all automotive and “flat glass” (board) work

requests from initial contact to completed product/service. Gather all pertinent information from client/vendor interactions during the initial contact. Conduct three-way calls and use other resources to assist the customer with insurance coverage and payments. Promptly prepare and present all estimates for automotive products/services. Timely and accurately perform all material orders, work scheduling, and customer interface through completed automotive product/service.

• (15%) “Cradle to grave” management of invoicing and payments for all automotive products/ services performed timely and with minimal error
• (10%) Promptly organize and manage all requisite files, archives, records, and reporting for all automotive glass work
• (10%) Backstop/support CSR(Commercial/Residential Glass) as needed
• (5%) Other duties as assigned
• Must be self-driven, well-organized, and perform well under pressure. Must be able to respond courteously to peers, clients, vendors, and customers at all times and in all situations
• Must arrive at work in a clean and proper uniform, be clean and neat in appearance, and practice acceptable hygiene. Must address all customers in a friendly and professional manner, perform well under pressure, and be able to respond positively and courteously to customers at all times and situations
• Physical Demands: Position requires active management/interaction throughout the entire facility. Must be able to: maneuver tight aisles, walk on uneven surfaces, spend substantial time on one’s feet and sitting at a desk, lift 25 pounds, and climb stairs.
• Must comprehend and adhere to safe work practices. The company safety manual offers general direction and instruction on many safe work practices but the employee is expected to assess all work situations and adopt the proper safety precautions to carry out the work

REQUIREMENTS:

• Must be 18 years of age
• Must demonstrate prior education and experience and proficiency with accounts payable,

accounts receivable, bank reconciliation, and other accounting arithmetic

• Must be a U.S. citizen and/or present valid work authorization
• One year prior experience in customer services required
• Ability to proficiently operate point of sale, computer (word processors, spreadsheets,

schedules, etc), and telephone systems

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Benefits:

• Employee discount
• Paid time off
• Professional development assistance

Education:

• High school or equivalent (Required)

License/Certification:

• ASE Certification (Preferred)

Work Location: In person

Salary : $17 - $25