What are the responsibilities and job description for the Customer Support position at Bennett Capital Group?
DescriptionBennett Capital Group is looking for a dedicated Customer Support representative to join our team in Kitchener. This full-time, on-site position is an excellent opportunity for entry-level candidates to begin their careers in the Real Estate and Mortgage industry, where you will play a crucial role in delivering exceptional service to our clients.As a Customer Support representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing information about our services. Your contributions will directly impact customer satisfaction and retention, as you help guide clients through their real estate and mortgage processes.We offer a competitive hourly salary range of $20 - $31, providing an attractive starting point for those looking to develop their skills and grow within our company.ResponsibilitiesRespond promptly to customer inquiries via phone, email, and in-personAssist clients with questions regarding our real estate and mortgage servicesResolve customer issues in a timely and efficient mannerMaintain detailed records of customer interactions and feedbackCollaborate with team members to improve customer service processesEducate customers on our offerings and assist in the application processIdentify opportunities for upselling additional servicesStay informed about industry trends and company policiesRequirementsBasic understanding of customer service principlesAbility to work well in a team-oriented environmentStrong problem-solving skills and attention to detailProficient in Microsoft Office Suite (Word, Excel, Outlook)Friendly and approachable demeanorWillingness to learn and adapt in a fast-paced environment
Salary : $20 - $31