Remote Experience Coordinator

Company Overview

Benna Auto Center, LLC is dedicated to providing top-notch automotive services with a focus on efficiency and customer satisfaction. Our commitment to excellence drives us to optimize our operations and ensure that our clients receive the best possible service.

Summary

We are seeking a Remote Experience Coordinator to join our dynamic team at Benna Auto Center, LLC. In this role, you will be responsible for coordinating schedules and ensuring that our operations run smoothly. Your contributions will be vital in maintaining our high standards of service and efficiency.

Responsibilities

· Develop and manage schedule for all Pick Up & Delivery (PDEL) and Mobile services to optimize workflow through phone calls and online scheduling software.

· Contact scheduled appointments to schedule as many PDEL services as possible during the work week.

· Utilize Ford’s Vehicle Care Portal (VCP) to locate open recalls and call customers to schedule recalls or small maintenance work for Mobile service repairs.

· Oversees Mobile service technician(s) and PDEL deriver(s) to ensure timely service work is completed and/or vehicle pickup/delivery.

· Conduct check ins with service advisors and parts to ensure the correct parts are here for scheduled service repairs.

· Perform follow-up calls for recommended maintenance.

· Receive phone calls and analyze schedules to assist with scheduling daily service appointments and improving customer retention.

· Contact next day appointments and coordinate with porters to ensure repair shop is stocked with next day service work.

· Assist in training and communicating with BDC personnel.

· Other duties to be assigned.

Requirements

· Proven experience in scheduling or a similar role, preferably, within the automotive or manufacturing industry.

· Excellent organizational skills with the ability to manage multiple tasks simultaneously.

· Strong analytical skills for demand planning and forecasting.

· Outstanding customer service skills.

· Willingness to be on the phone most of the workday.

Recommended

· Familiarity with automotives.

· Understanding of DMS and CDK scheduling software.

If you are ready to take your career to the next level in a fast-paced automotive environment, we invite you to apply today at Benna Auto Center, LLC!

Schedule

· 8:30 A.M. – 5:00 P.M. (with a half hour lunch break)

· Schedule will depend on your scheduling with PDEL services. If required to assist you may be required to come in early or leave later.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person