What are the responsibilities and job description for the Plumbing Branch Manager position at Benjamin Franklin Plumbing?
Role Overview
We are seeking an exceptional Benjamin Franklin Plumbing Branch Manager to lead our team and oversee daily operations at our Niceville branch. This role involves not only managing the branch but also playing a crucial part in training, developing, and retaining our team of service and installation technicians. You will also be responsible for driving revenue growth, managing key performance indicators (KPIs), and ensuring high levels of customer satisfaction.
Key Responsibilities
- Lead with passion and accountability, ensuring a culture of excellence within the team.
- Oversee all aspects of branch operations, from staffing and training to compliance and customer satisfaction.
- Train, develop, and retain service and installation technicians to foster a high-performing team.
- Cultivate a positive and productive work environment that aligns with professional standards.
- Uphold our “white collar” image in the “blue collar” industry.
- Ensure compliance with industry codes and maintain a high level of customer satisfaction.
- Drive sales and profit growth for the branch through effective management and strategic planning.
- Oversee the training of new technicians.
- Manage scheduling and performance reviews, ensuring technicians are meeting or exceeding performance expectations.
- Maintain branch equipment and inventory in a well-organized manner.
- Monitor financial performance, ensuring cost control and operational efficiency.
- Conduct routine performance reviews and provide regular feedback to technicians to drive development.
- Actively manage and drive key performance indicators (KPIs), such as revenue, customer satisfaction, and technician productivity.
- Address and resolve customer complaints in a timely and professional manner, ensuring customer retention and satisfaction.
- Collaborate with upper management to ensure adherence to company-wide objectives and initiatives.
Qualifications
- Proven experience in the plumbing industry is essential;
- Previous experience in a leadership or managerial role, with a strong track record of team success and growth.
- Strong leadership abilities with an emphasis on emotional intelligence—ability to connect with and motivate team members.
- Excellent communication skills, both written and verbal, with the ability to train and mentor team members effectively.
- High level of integrity and trustworthiness in all business dealings.
- Strong organizational and time-management skills.
- Ability to manage multiple projects and priorities in a fast-paced, growth-driven environment.
- Proficient in using management software and tracking tools for KPIs, revenue, and performance metrics.
- Experience in managing budgets and driving revenue growth.
- Knowledge of industry codes, safety protocols, and regulations.
Compensation & Benefits
- Competitive guaranteed base salary of $90,000, with monthly performance pay-. Top-performing Branch Managers earn $200,000 annually.
- Company vehicle with fuel card.
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Comprehensive benefits package including:
- FREE Health Savings Account - Medical plan for employees or the option to choose from two additional low-cost medical plans.
- Dental & Vision insurance.
- Life Insurance coverage.
- Paid Time Off (PTO) and Paid Holidays.
- 401(k) with employer match.
- Employee discounts with Mister Sparky, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning.
- Access to a comprehensive suite of brands under Service Minds, offering career advancement and extensive benefits across multiple skilled trades.
Join us and become part of a dynamic team where your skills are valued, and growth opportunities are abundant. Apply now and start your career with Service Minds.
Disclaimer Statement: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with this position. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed as assigned.
Salary : $200,000