Plumbing Service Manager

Plumbing Careers at Benjamin Franklin Plumbing®

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team. 

 Works with the Operations Manager and the General Manager on the following:

The Service Manager should be responsible for scheduling and supervising employees to effectively provide service, repair, and installation for customers.  The Service Manager supports good customer relations by ensuring that services are provided as scheduled, at competitive prices, and that all applicable codes and regulations are adhered to.  

Primary Responsibilities:

Supervises and delegates service personnel to include assistance with hiring, scheduling personnel, setting work priorities, training, completing time sheets, evaluating performance, and supervising work assignments to ensure effective operations.

Assures on-call schedule is complete and fulfilled.  

Assist on-call technicians as needed.

Works with operations to evaluate workload and schedules to maximize production and minimize overtime.

Works with operations to ensure each job is completed on time and to customer satisfaction and performs on-site inspections.

Works with operations to review service paperwork and ensures all field personnel adhere to procedural reporting and documentation standards.

Evaluates staff to determine training requirements and provides recommendations to the Operations Manager.

Maintains 70% Billable Efficiency among technicians and works to reduce shop time and downtime.

Provides coaching, feedback, and ongoing technical and communication training to all subordinates to increase performance.

Inventory management, oversees stocking of trucks, point of contact when technicians need material in the field.

Assists with oversight of safety reporting.

Participates in all company-sponsored training classes.

Manages warranty calls and call-backs.  Must maintain a call-back rate of less than 2%.

Oversees the management and maintenance of equipment, vehicles, and tractors.

Effectively manages conflict resolution with clients through clear communication, promptly addressing all concerns, questions, or problems.

Communicates with other departments to ensure the proper transfer of all service work business data.

 

Maintains a professional image at all times by:

·         Wearing only company approved and provided Ben Franklin apparel.

·         Following safety policies and procedures.

·         Abiding by ALL Ben Franklin standards of performance and code of ethics.

·         Maintaining a courteous demeanor with all customers and associates.

·         Maintaining company vehicle, ensuring cleanliness and organization inside and out.

·         Respecting the customer’s property.