What are the responsibilities and job description for the Plumbing Operation Manager position at Benjamin Franklin Plumbing of Roseville, CA?
Benefits:
- 401(k)
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
About the Role:
Join Benjamin Franklin Plumbing of Roseville, CA as a Plumbing Operation Manager, where you will lead a dedicated team in providing exceptional plumbing services. This role offers the opportunity to drive operational excellence and ensure customer satisfaction in a dynamic environment.
Primary Responsibilities
- Implement operational best practices to improve efficiency and achieve target gross margins.
- Manage branch expenses including labor, vendor contracts, inventory, and fleet operations.
- Oversee facility maintenance, inspections, and repairs to safeguard company assets.
- Enforce OSHA compliance and company safety standards, including training, assessments, and corrective actions.
- Ensure compliance with all licensing, permitting, and local code requirements.
- Recruit, hire, and develop service staff; manage performance, schedules, priorities, and assignments to maximize productivity and customer satisfaction.
- Deliver ongoing technical and communication training through ride-alongs, in-house sessions, webinars, and company learning platforms.
- Review service documentation, conduct job site evaluations, and maintain procedural compliance among field personnel.
- Support dispatch operations to ensure accurate job scheduling, technician matching, and proper time documentation.
- Resolve customer concerns promptly through clear, professional communication.
- Coordinate with HR weekly on staffing needs and manpower planning.
- Attend and participate in company-sponsored training and leadership development.
Professional Conduct
- Represent the company professionally in appearance and demeanor.
- Wear company-provided Ben Franklin apparel and maintain personal and vehicle cleanliness.
- Adhere to safety policies, ethical standards, and courteous customer interaction at all times.
Required Qualifications
- 10 years of verifiable managerial, technical, and sales experience in plumbing or related fields.
- Strong knowledge of residential/light commercial plumbing systems, installation, and service.
- Proven success in meeting revenue and performance goals.
- Familiarity with local codes, permitting, and safety requirements.
- Plumbing certification.
- Proficiency in Microsoft Word and Excel.
- High school diploma or GED or Associate degree in a related field.
- Experience managing large field and office teams.
Work Environment
- Combination of office and field work.
- Flexibility to work extended hours, evenings, or weekends as needed.
- Local travel within service territory.
Physical Requirements
- Ability to stand, walk, climb ladders, kneel, or crawl as needed.
- Capable of performing job functions with or without reasonable accommodation.
- Normal vision range (corrected or uncorrected).
- Ability to handle occasional high-pressure or confrontational situations professionally.
About Us:
Benjamin Franklin Plumbing of Roseville, CA has been serving the community for over 20 years, earning a reputation for reliability and quality. Our customers love us for our punctuality and commitment to solving their plumbing issues efficiently, while our employees appreciate the supportive work environment and opportunities for growth.
Salary : $80,000 - $100,000
