What are the responsibilities and job description for the Plumbing Warranty Technician position at Benjamin Franklin Plumbing, LLC?
Benefits
The Plumbing Warranty Technician is a highly skilled service professional responsible for diagnosing, repairing, and resolving warranty-related plumbing issues in both residential and commercial settings. This role requires advanced product knowledge, strong troubleshooting skills, and a commitment to providing an excellent customer experience while representing the company’s values in the field.
Key Responsibilities
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
- 401(k) matching
- Health insurance
- Training & development
The Plumbing Warranty Technician is a highly skilled service professional responsible for diagnosing, repairing, and resolving warranty-related plumbing issues in both residential and commercial settings. This role requires advanced product knowledge, strong troubleshooting skills, and a commitment to providing an excellent customer experience while representing the company’s values in the field.
Key Responsibilities
- Respond to warranty service calls in homes and commercial buildings to diagnose plumbing problems
- Accurately identify root causes of issues in various plumbing systems and materials
- Perform high-quality repairs on fixtures, piping, valves, equipment, and system components under warranty
- Communicate clearly with clients about findings, solutions, and next steps to ensure trust and satisfaction
- Document all work performed using service management software, including photos and material used
- Coordinate with project managers and install teams for job history or unresolved install issues
- Interpret builder standards, manufacturer warranties, and internal QA processes to resolve claims efficiently
- Maintain clean, organized, and well-stocked vehicle and tool inventory
- Act as a field representative for the company’s brand and commitment to excellence
- Educate clients on proper plumbing system use and care to prevent repeat issues
- Apprentice/Journeyman level plumber minimum
- 4 years plumbing experience in both residential and commercial systems
- Exceptional diagnostic and troubleshooting ability across all common materials and fixtures
- Deep understanding of plumbing codes, system design, and installation standards
- Highly skilled in customer-facing communication with builders, property managers, and homeowners
- Ability to remain calm and solution-oriented in sensitive or escalated warranty situations
- Detail-oriented with excellent documentation and reporting habits
- Valid plumbing license or certification (as required in service area)
- Clean driving record and reliable transportation
- Familiar with mobile field service software and tablet-based dispatching
- Pride in craftsmanship and representing the company with professionalism and empathy
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
- Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
- Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
- Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.