What are the responsibilities and job description for the Call Center Agent position at Benjamin Franklin Plumbing, LLC?
Benefits
Are you an experienced call center agent who knows how to book calls, connect with customers, and make every conversation count? Do you thrive in a fast-paced environment where great customer service meets great opportunity?
If so, One Hour Heating & Air and Benjamin Franklin Plumbing are looking for YOU to join our growing call center team!
What You'll Be Doing
Answer inbound calls from customers looking for HVAC and plumbing services - book the call,Selling club memberships , solving their problems, and WOW them with great service.
Make outbound calls to follow up with leads, confirm appointments, and keep customers engaged.
Fill the schedule for our service and install teams - maximize opportunities and keep the board full.
Provide top-notch customer service - you're often the first impression of our company, and we want that to be amazing.
Handle customer questions, concerns, and rescheduling requests with professionalism and care.
What We're Looking For
Competitive pay based on experience.
Performance bonuses and spiffs - earn more for doing great work!
Health, dental, and vision insurance.
401(k) with company match - plan for your future.
Paid time off, holidays, and sick days - because work-life balance matters.
Growth opportunities as we continue to expand.
Fun, supportive work environment - be part of a team that values you!
Ready to Join a Fast-Paced, High-Energy Team? Apply Now!
If you're ready to bring your experience and energy to a team that appreciates hard work and great service, One Hour Heating & Air and Benjamin Franklin Plumbing are ready for you!
Apply Today - Let's Grow Together!
Compensation: $21.00 - $23.00 per hour
- Competitive salary
- Health insurance
- Paid time off
Are you an experienced call center agent who knows how to book calls, connect with customers, and make every conversation count? Do you thrive in a fast-paced environment where great customer service meets great opportunity?
If so, One Hour Heating & Air and Benjamin Franklin Plumbing are looking for YOU to join our growing call center team!
What You'll Be Doing
Answer inbound calls from customers looking for HVAC and plumbing services - book the call,Selling club memberships , solving their problems, and WOW them with great service.
Make outbound calls to follow up with leads, confirm appointments, and keep customers engaged.
Fill the schedule for our service and install teams - maximize opportunities and keep the board full.
Provide top-notch customer service - you're often the first impression of our company, and we want that to be amazing.
Handle customer questions, concerns, and rescheduling requests with professionalism and care.
What We're Looking For
- 1 years of call center experience, preferably in HVAC, plumbing, or home services.
- Excellent communication and customer service skills - you know how to build rapport fast.
- Strong organizational and multitasking abilities - keep up with a fast pace and many moving parts.
- A team player who's positive, coachable, and ready to contribute.
- Comfortable using call center software/CRMs (we'll train on specifics).
- Problem solver - able to handle challenging calls and turn them into wins.
- Service Titan experience
Competitive pay based on experience.
Performance bonuses and spiffs - earn more for doing great work!
Health, dental, and vision insurance.
401(k) with company match - plan for your future.
Paid time off, holidays, and sick days - because work-life balance matters.
Growth opportunities as we continue to expand.
Fun, supportive work environment - be part of a team that values you!
Ready to Join a Fast-Paced, High-Energy Team? Apply Now!
If you're ready to bring your experience and energy to a team that appreciates hard work and great service, One Hour Heating & Air and Benjamin Franklin Plumbing are ready for you!
Apply Today - Let's Grow Together!
Compensation: $21.00 - $23.00 per hour
Salary : $21 - $23
