Residential Service Technician

Benjamin Franklin Plumbing is hiring Residential Service Technicians to join our team of skilled and energetic professionals! We are committed to providing exceptional plumbing service and delivering outstanding customer experiences every day.

As a Residential Service Technician, you will perform high-quality plumbing repairs, maintenance, and installations while ensuring customers feel respected, informed, and confident in your work. This role offers on-the-job training, mentorship, and continuous learning in a supportive environment that prioritizes safety and quality.

We are passionate about growing our business through long-term relationships with customers, team members, and our community, and we seek team members who share that same dedication.

Why Join Benjamin Franklin Plumbing?

We offer a comprehensive, competitive package designed to reward your expertise and support your future.

Compensation & Stability

• Guaranteed weekly pay

• Uncapped commission with the potential to earn $100,000

• Full-time, year-round work

• 401(k) with employer match

Benefits That Put You First

• Choose from HMO, PPO, or HDHP medical plans

• Immediate benefits starting the first of the month after 30 days

• Paid Time Off (PTO) & paid holidays

• Life Insurance, Short-Term and Long-Term Disability

• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)

• Employee Assistance Program (EAP)

• 24/7 telehealth services

Tools & Perks

• Company take-home vehicle, fuel card, and iPad provided

• 30% employee discount on our services

• Champions Club — top performers earn all-expenses-paid vacation trips for themselves and a guest

• Ongoing training, development, and leadership programs

• Supportive work environment that prioritizes growth and teamwork

Career Growth Opportunities

Benjamin Franklin Plumbing is part of Service Minds, alongside Mister Sparky and One Hour Heating & Air Conditioning, giving you access to multiple career paths, leadership development, and long-term advancement opportunities.

What You’ll Do

As a Residential Service Technician, you will:

• Perform residential plumbing repairs, maintenance, and installations

• Diagnose plumbing issues, troubleshoot problems, and provide accurate solutions

• Educate homeowners on their plumbing systems and guide service decisions

• Present repair, replacement, and upgrade options professionally

• Ensure all work meets industry standards, safety protocols, and local plumbing codes

• Build strong customer relationships through professionalism, communication, and integrity

• Maintain clean work areas and manage tools, equipment, and company vehicles

• Document work using ServiceTitan

What It Takes to Succeed

We’re looking for technicians who bring:

• 2 years of residential plumbing experience, including service calls

• Strong diagnostic, troubleshooting, and problem-solving skills

• Ability to meet sales goals and KPIs with a customer-first approach

• Valid driver’s license with a clean driving record

• Ability to pass a background check and drug screening

• Professionalism, reliability, and commitment to safety

• Strong communication and customer service skills

• Ability to work independently and as part of a collaborative team

Why You’ll Love Working Here

At Benjamin Franklin Plumbing, you’re not just another technician — you’re a valued member of a team that supports your growth, recognizes your achievements, and invests in your success. We pride ourselves on creating a culture where employees feel respected, empowered, and part of a team committed to excellence.

If you’re passionate about delivering top-tier plumbing service and want a company that invests in your career, apply today and start building your future with Benjamin Franklin Plumbing.

Equal Employment Opportunity

Benjamin Franklin Plumbing is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming environment where every employee can thrive.

We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. All qualified applicants will receive equal consideration for employment.

Disclaimer

This job description outlines the core responsibilities and qualifications for the role but is not exhaustive. Management reserves the right to revise duties or require other tasks as necessary.