Lounge Server

Position Summary:

Ensures a positive guest interaction while serving guests in a friendly, timely and efficient manner with a focus in the lounge area.

Essential Functions and Responsibilities:

• Assumes 100% responsibility for quality guests’ experience.
• Welcome and greet guests within two minutes of being seated.
• Informs guests of specials and menu changes.
• Offers specific beverage, appetizer, entrée, and dessert recommendations either upon request or you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders in our point-of-sale system before taking item to the table.
• Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Clean and prepare the table for the arrival of menu items.
• Perform side work during each shift as required by service station assignment.
• Maintain clean and stocked service and dining areas.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service.
• Respond promptly and courteously to any requests.
• Provide proactive beverage refills.
• Prepare final bill, present check to guest, accept payment, and process through the POS system or pat at the table system.
• Be ready and willing to assist fellow servers before they ask.
• Expresses appreciation to the guests, for their visit and invites them to return.
• Attends all scheduled employee meetings and brings suggestions for improvement.
• Notify the manager-on-duty any time a guest is not 100% satisfied with their experience.
• Performs other duties as assigned by a supervisor.

Job Requirements:

• Previous server experience in restaurant or hospitality sector required or minimum six months experience working for any of our restaurants as a host, busser or other similar guest interfacing position.  Must have good performance and manager reference.
• 18 years of age or older as required by state law to serve alcoholic beverages.
• Ability to handle money and operate a point-of-sale system.
• Food handler’s card and alcohol awareness training certification where required by state and local laws.
• Eligible to work in the United States.