What are the responsibilities and job description for the ToGo Specialist position at Benihana - Dearborn?
Join the Global Leader in Vibe Dining!
Why Join Our Team?
Comprehensive Benefits Package
· Medical, Dental, and Vision Insurance for Full Time Restaurant Employees. Part Time Employees are not eligible for health benefits.
· Voluntary Short Term Disability Insurance – Employee Paid.
· Voluntary accident, Hospital Indemnity, and Critical Illness & Cancer Insurance – Employee paid.
· Traditional and Roth 401(k) Plan – All Employees
Exclusive Perks & Growth Opportunities
· Employee Dining Discounts and/or Complimentary Onsite Meals
· Career Development & Limitless Growth Opportunities
· If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.
· Paid Time Off
· Employee Assistance Program (EAP)
· Commuter and Dependent Care Benefits
What You’ll Do
As a To-Go Specialist, you will be responsible for ensuring seamless and accurate execution of takeout and delivery orders while providing friendly and efficient service to our guests. Your mission is to manage to-go operations with precision, maintain order accuracy, and ensure guests receive their meals fresh and on time.
Key Responsibilities
- Process takeout and delivery orders accurately and efficiently through phone, online, and third-party apps
- Ensure packaging, presentation, and order accuracy before handing off to guests or drivers
- Maintain timeliness and organization to provide a smooth pickup experience
- Greeting guests in a friendly and welcoming manner, ensuring excellent customer experience
- Work closely with the BOH team to coordinate order fulfillment and modifications
- Manage to-go station inventory, ensuring packaging supplies and utensils are stocked
- Monitor and communicate with delivery drivers and guests for order pickup
- Follow food safety and sanitation standards to ensure high-quality service
- Work collaboratively with FOH and BOH teams to maintain efficiency
- Execute tasks assigned by Restaurant Leadership with professionalism and enthusiasm
What We’re Looking For
- Previous experience in a to-go, host, or customer service role preferred but not required
- Ability to multi-task and work efficiently in a fast-paced environment
- Strong attention to detail and commitment to order accuracy and presentation
- Comfortable using point-of-sale (POS) systems, tablets, and online ordering platforms
- Excellent communication and problem-solving skills
- Must be able to stand for extended periods and lift to 25 lbs.
- Availability to work nights, weekends, and holidays
- Positive attitude, strong work ethic, and a team-first mentality
Why THE ONE GROUP is Your Next Career Move
This is more than a job—it’s a career opportunity with limitless potential in an expanding global brand. If you’re ready to take the next step in your hospitality career, apply today and join us in delivering an unmatched dining experience!