Product Owner, FMS/Financial Intermediary Svc

Product Owner – FMS / Financial Intermediary Services

Role Summary

The Product Owner (PO) will lead the vision, development, and delivery of our FMS/FI platform and service model. This role is responsible for defining product strategy, gathering and prioritizing requirements, and working with cross-functional teams (engineering, operations, compliance, client services) to build an end‑to‑end FMS solution that meets regulatory requirements and provides exceptional experience for participants, caregivers, and state/managed care partners.

The PO will act as the single source of truth for product decisions, integrating market, stakeholder, and user feedback to build their requirements and product strategy. This individual will guide the creation of all core components: onboarding workflows, payroll processing, tax filings, EVV integrations, claims processing, reporting, and compliance automation.

This role is ideal for someone who has built or significantly enhanced a service platform in the Medicaid self‑direction space or a similarly complex, compliance‑driven financial or operational environment.

Key Responsibilities

• Develop and own the product vision, roadmap, and feature backlog for the FMS/FI service line.
• Analyze market trends, competitor offerings (e.g., Acumen, PPL, GT Independence), and state requirements.
• Define minimum viable product (MVP) and phased releases for building the service from scratch.
• Lead discovery with internal stakeholders (operations, billing, HR, payroll, tax, IT, legal, compliance).
• Translate business needs into clear user stories, requirements, and acceptance criteria.
• Validate requirements directly with end users, forming and conducting user group session to capture this feedback
• Work closely with engineering, UX, and operations to design, test and deliver technical and workflow solutions.
• Serve as the day‑to‑day decision maker for development teams, answering questions and prioritizing issues.
• Define acceptance criteria and approve releases.
• Ensure solutions meet strict accuracy, audit, and compliance standards (IRS, DOL, Medicaid, EVV).
• Partner with operational stakeholders to develop workflows supporting payroll processing, timesheet management, employer/employee onboarding, background checks, tax filings, and customer support.
• Ensure product aligns seamlessly with service delivery, scalability, and operational efficiency.
• Stay current on state Medicaid program changes, EVV mandates, and tax/employment regulations affecting FMS.
• Ensure documentation and processes meet audit standards for state agencies and MCOs.
• Work with stakeholders to define reporting requirements (claims, invoices, utilization, budget tracking, payroll tax submissions).
• Use analytics and stakeholder feedback to drive continuous improvement.

Experience

• 5 years in product ownership, service design, or project leadership.
• Experience in FMS/FI, Medicaid waiver programs, self-direction, payroll operations, or social services is highly preferred.
• Experience delivering complex, compliance-heavy services (finance, insurance, healthcare, gov-tech, etc.).
• Demonstrated success building a product or service from concept to launch.
• Experience working with agile teams and managing product backlog.

Technical/Domain Knowledge

• Strong understanding of: 
  • Employer/employee onboarding
  • Medicaid self-direction rules
  • EVV systems and integrations
  • Claims submission
  • Payroll, taxes, and garnishments
  • IRS/State tax filing cycles
  • FLSA and DOL regulations
  • Data security and PHI/PII protocols
• Familiarity with workflow automation, business rules engines, and API integrations.
• User story creation
• Product roadmap development
• Prioritization frameworks
• Process mapping (Visio, etc.)
• Strong analytical abilities
• Excellent communication with both technical and non‑technical teams
• Ability to simplify complex regulatory requirements into actionable product features

Preferred Credentials

• Certified Scrum Product Owner (CSPO) or similar
• Experience with large Medicaid programs (e.g., CA, NY, NJ, PA, FL)
• Experience with major FMS platforms (PPL, Acumen Connect, GT Portal, Assurance SD, ResilientSD, etc.)
• Exposure to UI/UX research or service design