What are the responsibilities and job description for the Marketplace Associate (Remote) position at BenefitHub?
About the Company
At BenefitHub, our commitment is to offer employee perks and voluntary benefits that give real value to employees, focusing on enhancing the quality of their daily lives. We continuously strive to add unique and exciting values to the offers available to our members, partnering with a diverse range of global brands to achieve this.
This role provides a unique opportunity to become part of one of the fastest-growing benefits technology companies in the US, with expanding influence globally. Join our mission to improve the daily life of millions by providing access to the world’s largest selection of personally relevant benefits. By contributing to our goal of becoming the most widely used benefits platform, you will be enhancing the lives of millions of people around the globe.
BenefitHub does not currently offer H-1B Sponsorship
Position Overview
The Marketplace Associate plays a key role in managing and optimizing product listings, sales, and overall performance across the BenefitHub online marketplaces. This role combines data analysis, marketing coordination, and cross-functional collaboration to drive growth and ensure a seamless experience for both merchants and customers.
You’ll be responsible for maintaining accurate and compelling product content, monitoring pricing and inventory, analyzing performance metrics, and supporting vendor relationships. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced, collaborative environment.
Key Responsibilities
- Product Listing Management: Create, maintain, and optimize product listings to ensure accuracy, consistency, and compliance with marketplace and merchant guidelines.
- Sales & Performance Analysis: Track and analyze key performance indicators (KPIs) such as sales, traffic, and conversion rates. Use data insights to inform business decisions and recommend strategies to improve sales and customer experience.
- Inventory & Pricing: Monitor product availability, manage stock levels, and adjust pricing to remain competitive and aligned with business goals.
- Marketing & Promotions: Support the development of marketing materials, assist in executing promotional campaigns, and collaborate on sales enablement initiatives.
- Vendor Relationships: Build and maintain strong relationships with marketplace vendor partners, ensuring clear communication and smooth operational alignment.
- Customer Service Support: Partner with the Customer Support team to address product listing issues, refunds, and site-related concerns.
- Administrative Support: Assist with administrative tasks such as order processing, report preparation, and campaign documentation.
- Cross-Functional Collaboration: Work closely with Marketing, Finance, Product, Legal, and Customer Support teams to ensure cohesive execution of initiatives and seamless business operations.
Skills & Qualifications
- Strong attention to detail and accuracy
- Proficiency in Microsoft Office Suite, particularly Excel
- Familiarity with eCommerce and online marketplace platforms
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and meet deadlines
- Strong organizational and problem-solving skills
- Experience in eCommerce or marketplace management preferred (2–3 years)
- Basic knowledge of SEO and product listing optimization is a plus
BenefitHub is proud to offer highly competitive salaries along with a very generous perks & benefits package for full-time Team Members:
- Medical, Vision, and Dental (Employer paid 75% of monthly contributions)
- Domestic Partner Coverage for all insurance plans
- 100% employer-paid Life Insurance
- 401(K) retirement plan options (including employer contribution)
- Generous Paid Time Off (PTO)
- Generous Paid Paternity and Maternity Leave Policies
- 11 Holidays (Including office closed day after Thanksgiving)
- Professional development opportunities
- Flexible work schedules
- Collaborative and innovative work environment
- Remote-friendly work arrangements
- Employee discount program
- Flexible Spending Account program
- Voluntary Benefit Programs (STD, LTD, Life Insurance, Accident)