Receptionist/HR Administrator-Corporate

SUMMARY: The Receptionist/HR Administrator is responsible for maintaining a professional front desk environment while providing excellent customer service and performing a variety of complex clerical and problem-solving duties in support of the Human Resources department.

Salary: $18.50 - $22.00 DOE

Salary Determination: The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by BRMS. Eligible roles also qualify for a comprehensive benefits package.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Works on site with consistent attendance.

Reception

• Maintains a high level of customer service in all aspects of the position
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
• Maintains a highly professional Front Desk image
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department
• Retrieves messages every morning from RingCentral voice mail and forwards information to appropriate personnel
• Maintain company organization charts and the employee directory
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable
• Answers questions about BRMS and provides callers with address, directions, and other information
• Monitors visitor access and ensures sign in process is followed
• Monitors, tracks, and issues visitor and temporary badges upon request
• Issues new employee badges and maintenance of S2 system for new and terminated employees
• Maintain HUB dashboard by composing and designing BRMS' News, Calendars, CEO Monthly Quote and SPIRIT Award.
• Receives deliveries and routes accordingly
• Maintains incoming faxes, assists users, sends faxes, retrieves, logs, and routes incoming faxes to the appropriate departments
• Takes payments and issues receipts for services offered through BRMS
• Orders, receives, and maintains office supplies for the Front Desk
• Trains and coaches’ new staff and replacements that cover the reception function to ensure standards are enforced and tasks are performed properly
• Facilitates printing and distribution of monthly anniversary cards
• Orders, receives, and maintains Anniversary Awards
• Composes daily anniversary and birthday emails

Facilities

• Orders coffee supplies for break room and janitorial supplies, monitors usage and adjusts orders accordingly
• Orders additional office supplies, as directed
• Manages petty cash box for vending machines
• Creates and issues cardkeys for suite access
• Submits and manages building management requests, including gym cardkey updates, facility repairs, etc.
• Cleans break room refrigerator out once per week
• Refills break room supplies daily

Human Resources

• Assists in maintenance of HR personnel files
• Organize and execute new employee onboarding, which includes providing new employees with the BRMS handbook, legal documents, and benefit paperwork/handouts, arranging new employee's desk, email and scheduling managers and other employees for the new employee orientation, and inputting new employee's data into all systems
• Creates folders, labels, and flyers, as directed
• Complete termed employee paperwork, prepare personnel file and provide to HR Manager for termination and exit interview. Update appropriate systems with termination information
• Perform ergonomic evaluations as needed
• Database entry, i.e. Paychex, HRO, BRMS' HUB, MHB, Lattice and Security System (S2 Network)
• Administer various human resources plans and procedures for all organization personnel
• Review timecards for State and Federal wage and hour compliance
• Alerts employees of new benefit information and EAP programs on a monthly basis (New Directions, Rocket Lawyer, Teladoc, etc.)
• Coordinate facility needs with building management.
• Assists in maintaining the company Key Box
• Liaison between the company and community service organizations
• Assists in the planning, budgeting, promoting, and implementation of employee engagement and charity events such as: Benefits Fair for Open Enrollment, Go Red Month, Wellness Awareness, Food and Coat Drive, Flu packets and BRMS SPIRIT Award Program.
• File and retrieve employee documents, records, and reports.
• Maintains Onboarding binders (I-9, Backgrounds, Photo Releases, etc.)
• Performs other duties as assigned by Management

Supervisory Responsibilities: This job has no supervisory responsibilities.