What are the responsibilities and job description for the ERP Support Administrator position at Benefit Harbor LP?
Company Description
Benefit Harbor is a leading provider of benefits administration technology and compliance solutions, trusted by employers across the United States for over 25 years. Using proprietary, purpose-built technology, the company simplifies complex benefits environments by streamlining enrollment, eligibility management, carrier data exchange, and regulatory compliance. Benefit Harbor primarily serves midsize to large enterprises, helping HR teams reduce administrative workload and ensure ACA compliance. With strong integrations to insurance carriers and a focus on modernizing benefits operations, the company enhances the experience for both administrators and employees. Team members collaborate in a technology-driven, client-focused environment that values accuracy, reliability, and service excellence.
Job Title: ERP Support Administrator
Summary/Objective
As a member of the System Administration team, the ERP System Administrator focuses primarily on interacting with internal team members, assisting with building and mapping products on the BH platform, troubleshooting API issues, and day to day tasks as requested from the ERP Operations Team while continuing to learn the employee benefits industry. Additional responsibilities include quality assurance tasks, completing Client Support tickets, assisting your team on day-to-day administration and issue resolution and other special projects.
Essential Duties and Responsibilities include, but are not limited to:
- Perform mapping and product build/creation requested for ERP clients.
- Perform basic audits, document results and deliver back to the Operations Team. (This includes Copy Case, Employer, and Plan Definition)
- Navigate through Sys Admin in Cases, Groups, and Cases providing accurate client related information and updates
- Copy and update reports as needed for clients and the Operations Team
- Assist with setup of new Divisions, Regions and/or Locations, Copy Eligibility, and Update Employer Admins
- Analyze client escalations; research and trouble shoot from initial contact, sourcing internal partners as needed and maintaining ownership through resolution
- Work with Developers to test and solve any client issues that arise
- Continuously look for process improvements for clients and the organization such as automation and functionality enhancements
- Meet expected timelines and assigned due dates for tasks and updates
- Assist EDI Analyst with any tasks that may arise with data transfers, products, reports and case builds
- Build strong relationships with BH employees (Operations Team and Developers)
- Perform other duties and responsibilities as assigned
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Required Qualifications:
- General Knowledge, Experience, Technical, and Problem-Solving Skills
- Strong knowledge of Microsoft Office
- Must have Intermediate Excel, Access
- Must have health and benefits knowledge
- Strong analytical skill-set and ability to use data to define and resolve issues
- Competent in basic personal computer skills and knowledge, including keyboard skills, electronic folder/file organization and management, and email usage
- Database function knowledge preferred, but not required
- Communication Proficiency:
- Strong Written and Verbal Communication Skills with the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
- Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
- Customer/Client Focus
- Demonstrate ability to provide superior Customer Service
- Must possess strong follow up and follow through skills with sense of urgency and attention.
- Leadership
- Experience in working collaboratively with teams
- Strong work ethic and self-starter, able to effectively manage multiple clients and adapt to change within a fast-paced high intensity business setting
- Must possess integrity, reliability and responsibility with strong organizational skills
- Logical problem solver with excellent follow through, high attention to detail and trouble shooting skills
Other Positional Details
Minimum Required Qualifications
- Bachelor’s degree or related experience in business, preferably in case or product implementation
- 2 years demonstrated experience with complex projects in the benefits industry (preferably health & benefits), or other related experience
Work Environment
- The work is typically performed in a normal office environment on site at Benefit Harbor or in a remote home office. Some extended hours may be required
- Very limited travel may be required.
Suggested Schedule
This is a full-time exempt position. General hours of operation are Monday through Friday between the hours of 8 am to 5 pm with some flexibility to support teams throughout the continental US.
- Occasional evening or weekend hours may be required during peak periods.