Print Production Customer Specialist

Print Production Account Specialist Direct hire with benefitsRequires prior experience from the print/packaging manufacturing worldJob DescriptionResponsibilities:Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers & products.May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs, and coordinate changes to jobs.May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.Coordinate production of components with other internal plants and/or external vendors as required.Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root cause.May make recommendations to management on the appropriate responses to issues that are in the best interest of the customer and the company.Communicate with customers regarding the resolution of issues.May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements.Tally the final production runs and work performed to assemble paperwork for billing purposes.May mentor junior level Print Production staff or work on special projects.

Salary : $18 - $23