Airline and Security Operations Agent

Airline and Security Operations Agent

Job Description

The Airline and Security Operations Agent performs a variety of Customer Service and/or Ramp Service, and Airport Security duties at the North Central West Virginia Airport. Duties performed includes but is not limited to, providing customer and/or ramp service for our airline partners and performing functions related to maintaining a secure environment for the airport. The airport operates 365 days a year, therefore weekend and holiday work may be required.

The principal function of an employee in this cross-utilized position, is to perform verbal communication and manual work associated with assisting airline passengers during check-in and aircraft boarding, baggage loading/unloading, and aircraft ground handling. The employee would also be cross-trained to monitor security cameras and conduct security checks in accordance with the Airport Security Program. The principal duties of this position are performed in an indoor environment, however, duties may be required in an outdoor environment, which may involve adverse weather conditions and related hazards. The Airline and
Security Operations Agent reports to the Airline and Security Operations Manager, who assigns work tasks.

Job Responsibilities and Duties:

• Maintain professional appearance
• Demonstrate excellent customer service
• Resolve customer questions or complaints
• Check-in airline passengers
• Book passenger reservations
• Perform Airline Gate Operations
• Perform aircraft cleaning
• Operate ground support equipment
• Load/unload baggage
• Perform aircraft ground handling
• Monitor and maintain the security of the airport
• Observe and report suspicious behavior
• Assist with Terminal cleaning and upkeep
• Travel for training as required

Skills and Qualifications:

• Minimum age of 18
• High School Diploma, GED, or International equivalent
• Must be willing able to work rotating shifts, including nights, weekends, holidays, and rotating days off
• Must be flexible to work additional hours beyond regular shift, on short notice, and as needed due to operational necessity
• Must be able to read, write, fluently speak and understand the English language
• Have proficient computer skills
• Strong oral and written skills
• The ability to work well with others
• Demonstrate a strong initiative and be a self-starter

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Benedum Airport Authority (BAA) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BAA complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Work Remotely

• No

Job Type: Part-time

Pay: From $15.00 per hour

Work Location: In person

Salary : $15