What are the responsibilities and job description for the Assistant Service & Installation Manager position at Benedettini Cabinetry?
Position Summary
The Assistant Service & Installation Manager supports all service and installation operations by coordinating field technicians, managing customer communications, scheduling service and installation activities, resolving warranty and punch-out issues, and ensuring projects are completed to company quality standards. This position serves as a liaison between customers, builders, field personnel, and management while also providing hands-on support with cabinet installation, inspections, and service work as needed.
Key Responsibilities
- Coordinate daily service and installation schedules.
- Serve as the primary point of contact for customers regarding service, warranty, and installation concerns.
- Communicate with builders, homeowners, project managers, and field staff.
- Assist in managing field technicians and installation crews.
- Conduct installation inspections and quality control reviews.
- Coordinate punch-out and warranty work.
- Troubleshoot and resolve installation and service issues.
- Maintain service records and work orders.
- Support the Service Manager with operational planning and team coordination.
- Perform field service and installation work when necessary.
- Enforce company safety policies and procedures.
Required Experience & Qualifications
- 5 years of cabinet installation, service, or construction experience.
- Previous leadership or field coordination experience preferred.
- Strong customer service and conflict resolution skills.
- Knowledge of cabinetry installation, punch-out work, finishing, and warranty service.
- Valid driver license and acceptable driving record.
Knowledge, Skills & Abilities
- Excellent communication skills.
- Strong organizational and leadership abilities.
- Customer-focused mindset.
- Scheduling and project coordination experience.
- Problem-solving and decision-making skills.
- Microsoft Office proficiency.
- Ability to manage multiple priorities.
Pay: $80,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: On the road
Salary : $80,000 - $95,000