What are the responsibilities and job description for the Associate Account Manager (on-site) position at Benecon?
Description
JOB SUMMARY: This position assists the Account Managers with the day-to-day administration
of employer groups and requires daily interaction with clients and/or brokers, vendors, and carrier
representatives to elicit and relay information and resolve client issues in a timely, efficient and
professional manner.
SUPERVISORY RESPONSIBILITY: None
Essential Duties And Responsibilities
involved for this job. This is not an exhaustive list of all duties or responsibilities.
Requirements
PHYSICAL REQUIREMENTS:
JOB SUMMARY: This position assists the Account Managers with the day-to-day administration
of employer groups and requires daily interaction with clients and/or brokers, vendors, and carrier
representatives to elicit and relay information and resolve client issues in a timely, efficient and
professional manner.
SUPERVISORY RESPONSIBILITY: None
Essential Duties And Responsibilities
- Creates client specific collateral materials (reports, newsletters, presentations, summaries, etc.) when requested in order to provide clients with value-added services.
- Coordinates the logistics of, communicates, attends, and/or record minutes of various events (e.g. meetings, training sessions, etc.). This includes using virtual meeting platforms to both schedule and facilitate meetings.
- Assists with preparing and developing presentations, delivers and/or attends external meetings (e.g. employee open enrollment meetings, Board of Directors meetings, annual client meetings, etc.).
- Receive, review, gather necessary information, and complete stop loss claim forms ensuring all eligibility requirements are met.
- Assist in preparing claims data, performance, and other reports for client groups.
- Prepare and issue invoices, certificates of coverage, audit statements, and renewal statements.
- Create and update detailed Excel spreadsheets.
- May explain basic compliance and actuarial concepts, answer various questions, and resolve issues regarding clients’ health benefits plans.
- May work with staff and insurance carriers to implement new plan designs and changes to clients’ health benefits plans.
- May shop fully insured health and ancillary products.
- Fill in at the front desk/reception as assigned (approximately 40 hours per year).
involved for this job. This is not an exhaustive list of all duties or responsibilities.
Requirements
PHYSICAL REQUIREMENTS:
- Must be able to travel occasionally as needed.
- Must be able to sit or stand and type utilizing a computer for up to 80% of the workday.
- During certain times of the year must be able to work more than 37.5 hours per week.
- Associate’s degree in Business, Public Administration, or related field preferred.
- A minimum of 3 years’ experience in the health insurance field with employee benefits experience; or experience in a self-insured environment and/or workers’ compensation preferred.
- Knowledge of administrative and clerical procedures and systems required.
- Knowledge of health insurance related terms, plans, benefits, and compliance issues required.
- Excellent customer service skills required.
- Beginner-to-intermediate skills with MS Office, with particular emphasis on Excel required.
- Effective time management and organizational skills required.
- Effective problem solving skills required.
- Must be skilled at managing multiple projects and setting appropriate priorities.
- Excellent oral and written communication and presentation skills required.
- Must be detail oriented.