What are the responsibilities and job description for the Implementation Coordinator position at Benecard Services, LLC?
Under the direction of the Senior Manager of Implementation the Implementation Coordinator provides essential administrative and operational support to the implementation team, helping to ensure that new client setups and project tasks are completed smoothly and efficiently.
The Implementation Coordinator focuses on assisting managers and cross‑functional partners with documentation, communication, scheduling, tracking, and quality checks throughout the process.
Team & Project Support
Support implementation managers by organizing tasks, updating timelines, and monitoring progress.
Assist with maintaining project dashboards, trackers, and shared documentation spaces.
Prepare meeting agendas, take notes, and distribute action items after implementation calls.
Help coordinate internal workflows by making sure the right teams are notified of upcoming tasks and deadlines.
Administrative & Documentation Support
Collect required client information and ensure all data is accurately entered into internal systems.
Maintain up‑to‑date implementation guides, checklists, templates, and client-specific folders.
Assist in reviewing submitted materials for completeness before routing to the appropriate teams.
Help with version control by tracking updates and ensuring teams use the latest documents.
Client & Internal Communication Assistance
Support communication efforts by drafting follow‑up emails, reminders, and status updates for Implementation Managers.
Assist with scheduling internal and external meetings, demo sessions, and working calls.
Help monitor shared inboxes or channels and route questions to the correct person.
Cross‑Functional Coordination
Liaise between internal departments (e.g., Eligibility, Operations, IT, Plan Setup) to gather updates and ensure tasks move forward.
Submit requests or tickets to internal teams on behalf of the Implementation Manager.
Track responses and follow up with teams as needed.
Quality & Setup Assistance
Assist in reviewing system entries or plan configurations for accuracy (where applicable).
Help coordinate testing activities by gathering results, checking for errors, and compiling feedback.
Support go‑live preparation tasks such as confirming eligibility receipt, validating documents, and preparing final materials.
Process Improvement Support
Identify recurring pain points and suggest small process enhancements to streamline work.
Help maintain updated SOPs and templates when process changes occur.
Skills & Qualifications
High School Diploma or equivalent is required.
Minimum of 2 years’ experience in administrative support, coordination roles, or project‑driven environments is required.
Proficiency in Salesforce, Microsoft Office with high proficiency in Excel is needed.
Strong organizational skills with attention to detail.
Excellent written and verbal communication.
Ability to multitask and support several team members simultaneously.
Comfort working in structured processes and following checklists.
Positive, collaborative attitude and willingness to assist where needed.
Familiarity with onboarding workflows, technical setup processes, or healthcare/PBM operations is preferred.
Company Benefits:
- Vacation and Sick/Personal Time
- Medical Insurance / Prescription / Vision / Dental
- Hearing Program Discount
- Short- & Long-Term Disability Insurance
- Life Insurance
- Flexible Spending Account
- 401(k) plus company match
- Employee Referral Program
- Employee Recognition
- Tuition Reimbursement
- Professional Development Training
About Benecard and our affiliated companies:
Benecard Services, LLC
Benecard Services, LLC has been administering carve-out, fixed rate insured prescription drug benefit programs since 1990. Benecard is a full service, in-house prescription benefit administrator that includes mail and specialty drug dispensing. We are a premiere nationwide Prescription Benefit Administrator headquartered in Lawrenceville, New Jersey.
Website: http://www.benecard.com
BeneCard PBF
BeneCard PBF provides self-funded prescription benefit program administration with a personalized approach through focused, clinical expertise. Our business model operates on a customized claim processing system offering unlimited capability and flexibility to respond to client needs in an evolving marketplace. Advanced clinical programs and advanced technology provide the framework to maximize the use of all data elements available. This allows BeneCard PBF to filter the information, focus on clinical opportunities and facilitate interaction between the physician, the pharmacist and the patient to effectively promote complete health care. Headquartered in Bonita Springs, Florida.
Website: http://benecardpbf.com
National Vision Administrators
For over 40 years, National Vision Administrators (NVA) has been meeting the vision benefit needs of public employer groups, Health & Welfare Funds, Associations and Coalitions. Providing millions of people throughout the United States with vision care programs that help them be smarter buyers of eye care and eyewear, NVA is particularly well suited to address today's health benefit challenges as it relates to eye care. We offer cost-effective, customized vision benefit programs that are clinically integrated. We are proud of the fact that we have retained over 99% of our clients and believe it is the greatest testimony to the high-quality benefits and service satisfaction we provide to both our clients and their members. Headquartered in Clifton, New Jersey.
Website: http://www.e-nva.com
We are an equal opportunity employer