What are the responsibilities and job description for the Customer Service Ambassador Lead (Cashier) position at Bend-Redmond Habitat for Humanity?
Every item donated, priced, and sold at the ReStore helps make affordable homeownership possible in Central Oregon. Proceeds from the ReStore directly support our work of building and selling homes in partnership with families, creating pathways to financial stability, opportunity, and long-term resilience. As a ReStore Lead, you help turn community generosity into lasting impact—keeping usable materials out of the landfill while helping more neighbors build a strong foundation for their future. Together, we build opportunity—and it starts with a home.
About Bend-Redmond Habitat for Humanity
At Bend-Redmond Habitat for Humanity, we believe that everyone deserves a place to call home—a safe, stable, and healthy environment where families can thrive and communities can flourish. Since 1989, we have partnered with over 250 families to make homeownership possible and revitalized 145 homes, transforming the lives of more than 1,100 children and adults.
Description
The Cashier Lead is responsible for overseeing all front-end cash handling procedures, including counting daily deposits and assisting operations staff with register reconciliation. This Lead serves as the primary training contact for cashier volunteers, ensuring consistent register procedures, accurate transactions, and excellent customer service. The Cashier Lead partners with the Store Manager to support cashier scheduling and front-end coverage, maintains a clean, organized, and fully operational checkout area, and helps resolve customer service questions or transaction issues at the register. The Customer Service Ambassador Lead serves as a role model for the BRHFH Core Values: Integrity, Compassion, Empowerment, Belonging, and Sustainability.
CORE DUTIES:
- Support the Bend Redmond Habitat for Humanity mission of building homes, communities, and hope.
- Have a strong understanding of the products that should be placed in the assigned area, where they should be displayed and how they should be priced.
- Provide exceptional customer service, ensuring that all customers receive the attention and assistance needed.
- Ensure donors, customers and volunteers have an excellent experience when working with all BRHFH ReStores and donation centers.
- Effectively communicate the BRHFH and HFH missions to members of the public.
- Ensure products are accurately and safely displayed on the sales floor with proper tags and documentation, and promptly relocate items to their correct area or store as needed.
- Provide exceptional customer service, ensuring that all customers receive the attention and assistance needed.
- Safely operate forklift and pallet jack as required.
- Maintain a clean and organized area.
- Respond to requests for assistance from other team members in a prompt and courteous manner.
- Ensure all received donations meet company standards.
- Properly and safely move items on and off the sales floor, into delivery areas, truck for transfer or customer vehicles as needed.
- Assist with requests in other areas of the store as needed.
- Follow all safety practices in order to keep our store safe for team members, customers, volunteers and donors.
KNOWLEDGE, SKILLS, & ABILITIES:
- Minimum of one year of experience in a retail organization.
- Demonstrated understanding of pricing
- Outstanding leadership abilities with proven success in building and motivating diverse, high-performing teams.
- Exceptional customer service skills with a genuine passion for supporting customers and proving outstanding store experience.
- Passion for community building and people management
- Experience leading, coaching, and developing a team.
- Able to communicate effectively with people at all levels and from a variety of backgrounds.
- Ability to meet physical demands of the role, including regularly walking our major facility, and lifting up to 30 pounds
- Ability to obtain forklift certification
Salary
$17.5 - $17.5 per hour
Salary : $18