Lead Host & Reservation Specialist

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it’s a premier destination for retreats, conferences, and celebrations. #PGH-SKL What you will have an opportunity to do: Warmly greet and engage with all guests, ensuring an exceptional first impression. Manage the host stand with professionalism, efficiency, and hospitality. Communicate wait times clearly and maintain an accurate waitlist when applicable. Escort guests to tables and present menus, ensuring a smooth transition to service staff. Handle guest inquiries, complaints, and special requests with professionalism and care. Oversee all reservations through the lodge’s reservation platform (e.g., Tock, OpenTable, or Resy). Maintain accurate guest notes, special occasions, and preferences. Create and execute effective seating plans to balance guest satisfaction and server efficiency. Coordinate with the management team to accommodate large parties and special events. Monitor daily cover counts and communicate reservation trends to management. Lead, train, and support the host team to ensure consistent service standards. Serve as the liaison between the front door and the dining room, ensuring smooth guest flow. Communicate clearly with servers, bartenders, and management regarding seating pace and guest needs. Assist management with updating guest contact lists, VIP profiles, and reservation policies. Provide feedback and guidance to hosts to maintain professionalism and efficiency. Confirm reservations and communicate changes to guests promptly. Assist with scheduling and training of new host team members. Maintain cleanliness and organization of the host stand and entrance area. Support management with reporting and data from the reservation system. Participate in pre-shift meetings and ensure host team readiness for service. What are we looking for? Minimum 1–2 years of host or front desk experience in an upscale or lodge-style restaurant environment. Prior experience managing reservations through platforms such as Tock, OpenTable, or Resy. Strong communication and customer service skills. Ability to remain calm and organized under pressure. Comfortable with multitasking and problem-solving in a fast-paced environment. Professional appearance and demeanor. Availability to work flexible hours, including weekends and holidays. Experience in training or supervising a small front-of-house team preferred. Familiarity with lodge or resort operations and guest service culture preferred. Knowledge of local attractions and the lodge property to enhance guest interaction preferred. Proficiency in Microsoft Office Suite and reservation management software preferred. Ability to stand for extended periods with frequent walking, bending, and reaching and the ability to lift up to 20 pounds as needed. View Full Benefits and Perks at skamania.com/careers Compensation: $21 - $24 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. PYRAMID’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.

Salary : $21 - $24