What are the responsibilities and job description for the Group Sales Manager position at benchmark?
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Embark on a career at the Hilton University of Florida Conference Center, a distinctive property managed by Pyramid Global, where hospitality meets academic excellence. With 248 well-appointed guest rooms, 10 versatile meeting spaces, and 30,811 sq ft of meeting space, our hotel provides a unique workplace nestled within the vibrant atmosphere of the University of Florida. Join our team and experience a work environment that reflects the energetic spirit of the university community. At Pyramid Global, we offer comprehensive benefits, including a 401k with a company match, and recognition programs tailored to acknowledge your dedication. If you're seeking a career that blends hospitality with the dynamic atmosphere of a prestigious institution, consider joining us at the Hilton University of Florida Conference Center. Your journey towards a fulfilling career in this unique setting begins here. What you will have an opportunity to do: About the Role We’re looking for a motivated and relationship-driven Group Sales Manager to join our team. This role is a mix of sales, strategy, and creativity—you’ll be helping bring in group business, building strong client relationships, and using data to spot opportunities to grow revenue. You’ll work closely with our sales, catering, and operations teams to keep things running smoothly, identify new business, and make sure our guests have a seamless experience from start to finish. What You’ll Do Drive Group Sales Proactively reach out to new and past clients to generate group and event business Respond to inquiries quickly and guide clients through the booking process Build lasting relationships that encourage repeat business Support Events from Start to Finish Gather all key event details and communicate them clearly to internal teams Help ensure each group’s experience is smooth, organized, and successful Keep client files and records accurate and up to date Use Data to Find Opportunities Review reports and trends to understand where business is coming from—and where it could grow Identify slow periods and help develop ideas to increase bookings Track group performance and spending to support smarter decisions Keep Systems Running Smoothly Manage and maintain our sales system (Delphi.fdc) to ensure accurate information Support the team with system questions and training when needed Look for ways to improve processes and make everyone’s job easier Support Marketing Efforts Help with social media and online engagement to promote the hotel Monitor reviews and respond when appropriate Stay aware of what competitors are doing and bring fresh ideas to the table What We’re Looking For Previous experience in hotel sales or a related field is a plus Strong communication skills—you’re comfortable talking with clients and working with a team Organized and able to manage multiple priorities at once Comfortable working with data and using it to make decisions Familiar with Microsoft Office; experience with Delphi or similar systems is helpful Self-starter with a positive, outgoing attitude What are we looking for? Compensation: - Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.