Banquet Server - On-Call

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites, the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every guest. In addition to its accommodations and dining options, the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63,000 square feet of flexible event space, making it an ideal venue for conferences, weddings, and other special occasions. State-of-the-art audiovisual equipment, professional event planning services, and attentive staff ensure that every event is a resounding success. Overall, with its rich history, elegant accommodations, exceptional dining options, and prime location, the Hotel Roanoke & Conference Center stands as a premier destination for travelers seeking a blend of luxury, comfort, and charm. What you will have an opportunity to do: Location: Hotel Roanoke & Conference Center Department: Banquets / Events Schedule: On-Call | Event-Based Scheduling Availability Requirement: Weekend availability required Position Summary We are looking for a highly motivated On-Call Banquet Server to join our team! This role supports banquet and special events on an as-needed basis and is ideal for hospitality professionals seeking flexible, event-driven work. If making meaningful connections, figuring out what it takes, and stepping it up to win the day is what you do—and you love it—we want you! This is a tremendous opportunity for a driven individual to grow and learn at a world-class property while delivering exceptional guest experiences. Availability Requirements This is an on-call position, and scheduling is based entirely on event needs. Candidates must have flexible availability, including weekends and holidays. Required Availability Windows: AM Shift (Breakfast/Lunch Events) Availability window: 5:00 AM – 3:00 PM PM Shift (Reception/Dinner Events) Availability window: 3:00 PM – 12:00 AM Please note: These availability windows do not guarantee scheduled hours. Shifts will be assigned based on business demand and may be shorter than the full availability window. Hours are not guaranteed week to week. Key Responsibilities Set up banquet rooms for events, including draping tables, setting silverware, folding napkins, preparing beverages, and placing centerpieces Set up AM or PM break stations, including coffee, tea, snacks, and beverages Assist with event room setup according to meal period and table needs Perform food and beverage preparation duties, including brewing coffee, preparing condiments, and stocking workstations Pick up food from service areas, carry trays, serve food, and clear tables efficiently and professionally Serve food and beverages to guests while monitoring quality and presentation Remove dishes, glassware, silverware, and other items from tables and deliver them to the kitchen Clean and sanitize tables, counters, and seating areas after guests are finished Break down banquet rooms following events, including bussing tables, removing linens and centerpieces, vacuuming, and organizing storage areas Clean back-of-house hallways and assist with storeroom organization Explain menu items, preparation methods, and ingredients when requested Accommodate special requests and dietary needs with care and attention Conduct final quality checks on food and beverage items prior to service Monitor assigned tables to ensure guest satisfaction and provide additional service as needed Address guest concerns promptly and with a high level of care Offer warm and sincere welcomes and farewells and provide general property information Interact professionally with team members and assist other departments as needed Maintain constant awareness of safety concerns, including spills, broken glass, equipment hazards, or suspicious activity What are we looking for? Qualifications 2–4 years of food service experience, preferably in banquet service Experience in a 4-star or 5-star venue preferred Knowledge of wine, beer, cocktails, and spirits Ability to work under pressure in a fast-paced, event-driven environment Passion for creating exceptional guest experiences Excellent communication and interpersonal skills Ability to stand for extended periods and lift up to [X] lbs Reliable, punctual, and professional appearance Must be available to work weekends What We Offer Flexible, on-call scheduling based on event needs Competitive hourly pay Opportunity to gain experience at a luxury hospitality property Professional and supportive team environment Travel Benefits Compensation: $2.80 plus gratuity - $2.80 plus gratuity Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. PYRAMID’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.