What are the responsibilities and job description for the Assistant Manager, Front Office position at benchmark?
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft. of versatile meeting space, our hotel is not just a destination; it's an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area. Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests. We don't just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Pyramid Global Hospitality at Hotel Flor Tampa Downtown can mean for you! What you will have an opportunity to do: Guest Experience & Service Excellence Lead and oversee daily Front Office operations to ensure a seamless, welcoming, and professional guest experience Serve as a visible leader in the lobby and arrival areas, actively engaging with guests and resolving concerns Handle guest escalations promptly and effectively, ensuring service recovery aligns with brand standards Ensure all service standards, brand expectations, and resort policies are consistently followed Leadership & Team Development Recruit, train, coach, and develop Front Office associates to deliver consistent service excellence Foster a People First culture that emphasizes respect, engagement, accountability, and recognition Conduct regular performance feedback, coaching, and documentation in partnership with Human Resources Create effective schedules to meet business demands while controlling labor costs Operational & Financial Oversight Oversee daily cash handling, shift balancing, and audit readiness Ensure accuracy of room inventory, rates, arrivals, departures, and guest profiles Monitor KPIs including guest satisfaction scores, labor productivity, upsell performance, and service recovery trends Partner with Revenue Management, Housekeeping, and Engineering to ensure operational alignment Enforce policies related to safety, security, and compliance Collaboration & Communication Work closely with Housekeeping to ensure room readiness and accurate status reporting Partner with Sales and Events on group arrivals, VIP coordination, and special requests Communicate effectively with Security regarding guest safety and incident management Maintain open communication with senior leadership regarding operational risks and opportunities Qualifications Required Minimum 2 years of Front Office leadership experience in a hotel or resort environment Strong working knowledge of Front Office systems (OnQ in use but changing to PEP in future) Proven ability to lead teams, manage guest issues, and drive service excellence Strong communication, organizational, and problem-solving skills What are we looking for? Compensation: - Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. PYRAMID’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.