PBX Operator

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it’s a premier destination for retreats, conferences, and celebrations. What you will have an opportunity to do: We are looking for a highly motivated individuals to join our team as a PBX Operator, who is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! Your Role: To answer incoming calls within 3 rings and to direct calls throughout the resort providing courteous guest service, using guest name and responding promptly to guest questions, complaints or requests. To dispatch all guest calls through radios or devices to the appropriate departments Become fully familiar with the resort's outlets and services available to the guests and be able to provide accurate information on guest services at all times. To obtain updated information daily on resort events and be able to accurately answer inquiries about these events. Understand how to operate accurately the resort telephone system SMS system to provide maximum courteous and efficient telephone service to all customers. To log and clear all guest calls into the HOT SOS system. Call back system to clear all calls (using guest name) To follow up with all guest calls and complaints (using guests name) Be able to perform concierge duties including restaurant reservations, resort activities, off property attractions To Log and store all guest packages following all procedures Maintain the PBX area in a neat and orderly manner. Be familiar with the resort's emergency procedures to pay a key role in the event of an emergency. What are we looking for? A minimum one-year customer service-related experience Excellent Computer skills Must be available to work shifts including evenings, weekends, and holidays High school diploma or equivalent Excellent verbal and written communication skills Ability to work in a fast-paced setting A strong desire to make an impact on other people An outgoing and engaging personality Compensation: $19.00 - $19.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. PYRAMID’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.

Salary : $19